Medical Administrative Assistant

3 weeks ago

York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

Position Overview

We are seeking a Medical Administrative Assistant to become a vital part of our Secretarial Team within the Renal Department. This role involves providing essential support to Medical Secretaries and their Consultant Teams, with a commitment of 21 hours per week.

The ideal candidate will possess strong administrative and secretarial skills, along with audio-typing qualifications. A solid understanding of customer service principles is also essential, as you will be addressing inquiries from patients, Consultants, and General Practitioners.

Key Responsibilities

Your primary duties will include:

  • Composing clinical and administrative correspondence
  • Managing telephone inquiries and addressing patient concerns
  • Providing coverage for Medical Secretaries during their absences
  • Participating in multi-disciplinary team meetings

Successful candidates will demonstrate excellent organizational abilities, enabling them to prioritize tasks effectively in a dynamic office environment.

About Our Organization

We offer a comprehensive range of benefits to support our employees, including:

  • Access to the NHS Pension Scheme, which provides substantial retirement benefits, including a lump sum and pension for dependents
  • 27 days of annual leave, increasing to 33 days based on NHS Trust service
  • A generous relocation package for hard-to-fill positions, covering up to 30% of salary (capped at £18,000)
  • Various types of paid and unpaid leave for both emergency and planned absences
  • 24/7 confidential support for personal, work, family, and relationship issues through our Employee Assistance Programme
  • NHS Car Lease and Cycle to Work schemes
  • Extensive learning and development opportunities
  • Discounts on dining, travel, shopping, and entertainment from various providers

For more information on the extensive benefits we provide, please refer to our dedicated Staff Benefits pages.

Job Responsibilities

A detailed description of the role is available in the attachment: job description.

Working with Us

Our organization is guided by values co-developed with our staff: we are kind, we are open, and we strive for excellence.

We are committed to fostering a diverse workforce that reflects our communities. We welcome applications from all backgrounds and are actively working with our Staff Networks to enhance representation. If you require any accommodations during the application process, please reach out to us.

Armed Forces Friendly Employer

We proudly hold the Gold Award from the Defence Employer Recognition Scheme, demonstrating our commitment to supporting all Defence personnel in their employment applications.

COVID-19 Vaccination Guidance

Our Trust strongly encourages all staff to receive COVID-19 vaccinations, as this remains our best defense to protect our patients and ourselves.

Qualifications

Essential

  • GCSE English Language, Grade C or above (or equivalent)
  • Word processing skills - OCR II (or equivalent RSA II)
  • Typing skills - OCR II (or equivalent RSA II)

Desirable

  • Qualification or relevant training in customer service
  • ECDL

Experience

Essential

  • Minimum of 6 months of secretarial or administrative experience
  • Proficiency in various IT applications, including Microsoft Office
  • Experience in a customer-focused environment

Desirable

  • Experience within the NHS

Skills

Essential

  • Proficient audio typist capable of accurately transcribing complex audio recordings
  • Strong verbal and written communication skills
  • Ability to handle distressing situations with sensitivity
  • High level of interpersonal skills, including empathy and diplomacy
  • Excellent organizational skills
  • Capacity to learn and adapt to new practices
  • Ability to collaborate effectively within a team

Desirable

  • Ability to exercise judgment and resolve issues effectively

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