Customer Support Representative
6 days ago
About this role
We're looking for a talented individual to join our team as a Customer Support Representative. As a key member of our branch team, you'll play a vital role in delivering exceptional customer service and helping our customers achieve their financial goals.
Key responsibilities
- Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner.
- Work closely with colleagues to ensure seamless delivery of services and achieve team goals.
- Develop and maintain a deep understanding of our products and services, using this knowledge to provide informed advice and guidance to customers.
- Contribute to the development of new ideas and initiatives to improve customer experience and drive business growth.
About working for us
We're committed to creating a values-led culture that reflects the diversity of our customers and communities. Our inclusive workplace is built on a foundation of respect, empathy, and understanding, and we're passionate about helping our people grow and develop in their careers.
What we offer
- A competitive salary and benefits package, including a generous pension contribution and annual performance-related bonus.
- Ongoing training and development opportunities to help you achieve your career goals.
- A range of wellbeing initiatives and generous parental leave policies to support your work-life balance.
- The chance to work with a talented and diverse team, making a real difference to our customers and communities.
How to apply
If you're passionate about delivering exceptional customer service and have a desire to grow and develop in your career, we'd love to hear from you. Please submit your application, including your CV and a cover letter outlining your experience and qualifications.
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