Employee Competency Manager

7 days ago


London, Greater London, United Kingdom Close Brothers Group Full time
About the Role

We are seeking a highly skilled and experienced Training and Competency Officer to join our team at Close Brothers Group. As a key member of our Business Engagement team, you will play a crucial role in developing and managing our training and competency scheme to ensure our employees in customer-facing roles have the confidence and expertise to perform their roles effectively and ethically.

Key Responsibilities
  • Take ownership of the training and competency scheme and work closely with business subject matter experts to expand the scheme to cover all customer-facing roles.
  • Implement tools for monitoring learning completion, including new or updated standard operating procedures.
  • Train, coach, and support those responsible for ensuring employees remain competent, providing them with the skills and knowledge needed to perform observations and give effective feedback.
  • Introduce a standard method for capturing assessment outputs and individual action plans.
  • Work with the Product and Data teams to develop reporting for training, observation completion rates, and findings.
  • Collaborate with the Governance team to identify potential training needs or knowledge gaps.
  • Develop Key Risk Indicators for senior management's oversight of training and competency scheme outcomes.
Requirements
  • Relevant experience of training staff in a regulated environment, including design and delivery for both soft skills and technical skills.
  • Demonstrate a strong understanding of the full training cycle: needs analysis, design, delivery, and evaluation within a commercial organization.
  • Skilled communicator with the ability to engage with stakeholders of all levels.
  • Forward-thinking with a genuine interest in the latest learning and development practices.
  • Ability to work well under pressure with a varied workload.
Desirable Qualifications
  • Experience managing a Training Competency Scheme.
  • Experience setting competency objectives.
  • Internal Verifier qualification and/or External Verifier qualification.
About Us

Close Brothers Group is a leading UK merchant banking group providing lending, deposit taking, wealth management services, and securities trading. We support employees to balance their work-life priorities and offer a mixture of hybrid working. Our purpose is to help the people and businesses of Britain thrive over the long term.



  • London, Greater London, United Kingdom Successionwealth Full time

    Job Title: Training and Competence ManagerJob Summary:We are seeking an experienced Training and Competence Manager to join our Risk and Compliance Team at Succession Wealth. As a key member of our team, you will be responsible for delivering the Training & Competence Scheme to our Wealth Planners, ensuring compliance with Group policies and procedures.Key...


  • London, Greater London, United Kingdom Successionwealth Full time

    Job Title: Training and Competence ManagerJob Summary:We are seeking an experienced Training and Competence Manager to join our Risk and Compliance Team at Succession Wealth. As a key member of our team, you will be responsible for delivering the Training & Competence Scheme to our Wealth Planners, ensuring compliance with Group policies and procedures.Key...


  • London, Greater London, United Kingdom Kennedys Full time

    Job Title: Legal Competence Specialist at KennedysKennedys, a global law firm specializing in dispute resolution and advisory services, is seeking a Legal Competence Specialist to join its Knowledge Management Team. The successful candidate will assist the Senior Legal Competence Manager in developing and delivering training solutions for Kennedys' UK-based...


  • London, Greater London, United Kingdom COLAS RAIL UK Full time

    About the RoleWe are seeking a highly skilled and experienced ERTMS Maintenance Trainer and Assessor to join our team at Colas Rail UK. As a key member of our engineering department, you will be responsible for managing the training and competency assessment regime for our engineering staff, with a specific focus on ERTMS/ETCS.Key ResponsibilitiesDevelop and...


  • London, Greater London, United Kingdom COLAS RAIL UK Full time

    About the RoleWe are seeking a highly skilled and experienced ERTMS Maintenance Trainer and Assessor to join our team at Colas Rail UK. As a key member of our engineering department, you will be responsible for managing the training and competency assessment regime for our engineering staff, with a specific focus on ERTMS/ETCS.Key ResponsibilitiesDevelop and...


  • London, Greater London, United Kingdom Govia Thameslink Railway Full time

    We are looking for a Training Competence Manager to oversee the development of our team at Govia Thameslink Railway. In this role, you will report directly to the Lead Competence Manager. Your primary responsibility will be to cultivate and sustain a proficient, customer-oriented team of Train Crew by effectively managing all competence and policy...


  • London, Greater London, United Kingdom LNER Full time

    About the RoleWe are seeking a highly skilled and experienced On-Train Skills and Competency Manager to join our team at LNER. As a key member of our On-Train leadership team, you will be responsible for ensuring the competence of all grades within the On-Train grade and will be the escalation point for safety and operational matters on board.Key...


  • London, Greater London, United Kingdom LNER Full time

    About the RoleWe are seeking a highly skilled and experienced On-Train Skills and Competency Manager to join our team at LNER. As a key member of our On-Train leadership team, you will be responsible for ensuring the competence of all grades within the On-Train grade and will be the escalation point for safety and operational matters on board.Key...


  • London, Greater London, United Kingdom Close Brothers Group Full time

    Job SummaryWe are seeking a highly skilled Training and Competency Development Officer to join our team at Close Brothers Group. As a key member of our Business Engagement team, you will be responsible for developing and managing our training and competency scheme to ensure our employees in customer-facing roles have the confidence and expertise to perform...


  • London, Greater London, United Kingdom Close Brothers Group Full time

    Job SummaryWe are seeking a highly skilled Training and Competency Development Officer to join our team at Close Brothers Group. As a key member of our Business Engagement team, you will be responsible for developing and managing our training and competency scheme to ensure our employees in customer-facing roles have the confidence and expertise to perform...


  • London, Greater London, United Kingdom Close Brothers Group Full time

    Job SummaryWe are seeking a highly skilled Training and Competency Development Officer to join our team at Close Brothers Group. As a key member of our Business Engagement team, you will play a crucial role in developing and managing our training and competency scheme to ensure our employees in customer-facing roles have the confidence and expertise to...


  • London, Greater London, United Kingdom Clayton Davies Ltd Full time

    **About Clayton Davies Ltd**We are a national wealth management firm seeking a highly skilled Training and Competence Manager to join our team. This role will be responsible for overseeing and structuring the training and competence of financial planners within our organization.**Key Responsibilities:**Manage relevant training and competence processes for...


  • London, Greater London, United Kingdom Clayton Davies Ltd Full time

    **About Clayton Davies Ltd**We are a national wealth management firm seeking a highly skilled Training and Competence Manager to join our team. This role will be responsible for overseeing and structuring the training and competence of financial planners within our organization.**Key Responsibilities:**Manage relevant training and competence processes for...


  • London, Greater London, United Kingdom Govia Thameslink Railway Full time

    We are in search of a Train Crew Competence Manager to oversee our team of Train Crew. Reporting directly to the Lead Competence Manager, your primary responsibility will be to cultivate and sustain a proficient, high-performing, and customer-oriented team through effective management of all competence and policy requirements. Applicants must hold a...


  • London, Greater London, United Kingdom NOBUL RESOURCING SOLUTIONS LIMITED Full time

    About the RoleWe are seeking a highly organized and detail-oriented Environmental Competency Specialist to join our team at NOBUL RESOURCING SOLUTIONS LIMITED. As a key member of our organization, you will play a crucial role in supporting the advancement of environmental competencies and solutions globally.Key ResponsibilitiesPrimary Contact: Serve as the...


  • London, Greater London, United Kingdom NOBUL RESOURCING SOLUTIONS LIMITED Full time

    About the RoleWe are seeking a highly organized and detail-oriented Environmental Competency Specialist to join our team at NOBUL RESOURCING SOLUTIONS LIMITED. As a key member of our organization, you will play a crucial role in supporting the advancement of environmental competencies and solutions globally.Key ResponsibilitiesPrimary Contact: Serve as the...


  • London, Greater London, United Kingdom IDEX Consulting Ltd Full time

    **IDEX Consulting Ltd** is seeking a highly skilled **Training and Competence Manager** to join their team. This is an exciting opportunity for a professional to take on a key role in the development and growth of the company's training and competence processes.The successful candidate will have recent and relevant experience in a training and competence...


  • London, Greater London, United Kingdom IDEX Consulting Ltd Full time

    **IDEX Consulting Ltd** is seeking a highly skilled **Training and Competence Manager** to join their team. This is an exciting opportunity for a professional to take on a key role in the development and growth of the company's training and competence processes.The successful candidate will have recent and relevant experience in a training and competence...


  • London, Greater London, United Kingdom Clayton Davies Full time

    **About Clayton Davies**We are a national wealth management firm seeking a seasoned professional to oversee the training and competence of our financial planners. As a key member of our team, you will be responsible for providing strategic guidance and support to ensure the continued growth and success of our business.**Key Responsibilities:**Develop and...


  • London, Greater London, United Kingdom Clayton Davies Full time

    **About Clayton Davies**We are a national wealth management firm seeking a seasoned professional to oversee the training and competence of our financial planners. As a key member of our team, you will be responsible for providing strategic guidance and support to ensure the continued growth and success of our business.**Key Responsibilities:**Develop and...