Sales Support Coordinator
4 weeks ago
Sales Support Coordinator
Working hours: Monday to Thursday - 8:30 AM to 5:15 PM, Friday - 8:30 AM to 4:30 PM
1 hour lunch break each day.
Salary: £26,000
Location: Based in Rugby
Ideal Candidate: We are seeking an individual with a background in sales administration, customer service, or internal sales, preferably within a manufacturing or distribution environment. The ideal candidate should possess the ability to effectively cross-sell and up-sell during customer interactions, ensuring prompt and precise processing of orders. All orders received by midday that are in stock will be dispatched the same day for next-day delivery.
Reporting Structure: This position reports directly to the Sales Office Manager and operates under the guidance of the Team Leader. The role requires regular interaction with the sales administration team, field sales representatives, office staff, warehouse personnel, and company Directors.
Key Responsibilities:
- Act as the primary point of contact for customers via phone and email, delivering exceptional customer service.
- Process orders and quotations efficiently.
- Provide detailed product information, including features, pricing, and availability.
- Address general customer inquiries and escalate issues to the Team Leader when necessary.
- Conduct telesales campaigns targeting existing customers.
- Manage daily invoicing tasks.
- Monitor urgent orders and communicate any delays to relevant parties.
About You:
- Minimum of 2 years of relevant experience.
- Excellent written and verbal communication skills, with strong interpersonal abilities.
- Friendly and collaborative team player.
- Detail-oriented, organized, and capable of managing multiple tasks simultaneously.
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