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Client Support Coordinator

2 months ago

Rugby, Warwickshire, United Kingdom Opus People Solutions Full time

Client Support Coordinator

Are you dedicated to delivering outstanding client support and resolving inquiries efficiently? If you are eager to contribute positively to your community, we have an exciting opportunity for you. Opus People Solutions is seeking a Client Support Coordinator.

Position: Client Support Specialist

Department: Property Maintenance Division

Salary: £12.38

Employment Type: Full-time (Temporary for 3 to 6 months)

This is an office-based position.

Role Overview:

As a Client Support Coordinator within the Property Maintenance Division, you will be instrumental in assisting residents with their property maintenance inquiries and ensuring their issues are addressed swiftly and effectively. Your duties will encompass:

1. Managing incoming client inquiries through various channels including phone, email, and face-to-face interactions.

2. Recording maintenance requests, arranging appointments, and coordinating with maintenance teams.

3. Providing precise information and updates to clients regarding the status of their maintenance requests.

4. Addressing client complaints and concerns in a professional and courteous manner.

5. Collaborating with internal departments to guarantee prompt and efficient resolution of maintenance requests.

Qualifications:

Prior experience in a client support role is preferred.

Exceptional communication skills and a strong client-focused approach.

Ability to manage multiple tasks, prioritize responsibilities, and perform well under pressure.

Familiarity with client support software and systems.

Understanding of property maintenance or repairs is advantageous.

Join us in delivering exceptional service and support to the residents.

We look forward to your application.