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Sales Support Coordinator
2 months ago
Sales Administrator
Working Hours:
Monday to Thursday - 8:30 AM to 5:15 PM, Friday - 8:30 AM to 4:30 PM
Lunch Break: 1 hour daily
Salary: £26,000
Location: Rugby
Annual Leave:
25 days plus bank holidays (including 3-4 mandatory holidays during the Christmas shutdown)
Ideal Candidate Profile:
The successful applicant will possess experience in sales administration, customer service, or internal sales within a manufacturing or distribution environment. The role requires the ability to effectively cross-sell and upsell while maintaining a quick and accurate response to customer inquiries. All orders received by lunchtime that are in stock will be dispatched the same day for next-day delivery.
Reporting Structure:
This position reports directly to the Sales Office Manager and works closely under the guidance of the Team Leader. The role involves regular interaction with the sales administration team, field sales representatives, office staff, warehouse personnel, and company directors.
Key Responsibilities:
- Act as the primary point of contact for customers via phone and email, delivering exceptional customer service.
- Process orders and quotations efficiently.
- Provide detailed product information, including features, pricing, and availability.
- Address general customer inquiries and escalate issues to the Team Leader when necessary.
- Conduct telesales campaigns targeting existing customers.
- Manage daily invoicing tasks.
- Monitor critical orders and communicate any delays promptly.
- Gain product knowledge through training sessions.
- Serve as the contact point for customers regarding invoicing queries.
Candidate Requirements:
- A minimum of 3 years of experience in internal sales.
- Experience in a fast-paced work environment.
- Proven ability to cross-sell and upsell products.
- Excellent written and verbal communication skills, with strong interpersonal and relationship-building abilities.
- A friendly and approachable demeanor, with a collaborative team spirit.
- Strong attention to detail, organizational skills, and the ability to manage multiple tasks effectively.
