Fraud Case Support Associate

3 weeks ago

Salford, Salford, United Kingdom Keoghs Full time
Position Overview

We are seeking dedicated and proactive individuals to become part of our Delegated Fraud Team in the capacity of a Fraud Case Support Associate. This role presents an excellent opportunity for those aspiring to embark on a career in the legal field.

The Fraud Case Support Associate is tasked with executing designated actions within case strategies to ensure optimal outcomes. This position does not involve managing personal cases; instead, the associate will focus on specific file handling responsibilities that support the File Handlers. Duties will include procedural documentation, compliance checks, investigations, and evidence assessments. The associate is expected to take ownership of each assigned task from initiation to completion, demonstrating meticulous attention to detail to facilitate the File Handlers' strategic decisions. Exposure to a variety of fraud cases, including both pre-litigation and litigation matters, will be part of the role.

Key Responsibilities

The tasks assigned to the Fraud Case Support Associate will be influenced by the workload of the File Handlers they collaborate with, which may encompass:

Litigation


• Drafting procedural documents


• Preparing cost schedules

Investigations


• Conducting evidence reviews and evaluations


• Communicating with policyholders and witnesses


• Preparing key witness statements


• Collaborating with legal counsel


• Engaging experts, whether internal or external

Resolution


• Negotiating third-party costs in line with established regulations


• Drafting relevant settlement documents

To foster professional growth, the Fraud Case Support Associate may also assist the File Handler in conducting strategic case reviews.

Case Management Responsibilities

Client Excellence


• Supporting case files in accordance with client guidelines


• Striving for maximum client satisfaction on every case

Technical Excellence


• Coordinating with all relevant parties to execute agreed investigations aligned with the case strategy


• Ensuring compliance with all file and investigative deadlines


• Managing litigation effectively to adhere to court timelines


• Proactively handling case investigations from initiation to resolution


• Maintaining accurate records in the Case Management Systems throughout the case lifecycle


• Following file management protocols


• Complying with regulatory standards

Financial Excellence


• Demonstrating commercial awareness by working efficiently within fixed fee structures


• Maintaining profitability through effective case management


• Meeting financial performance targets


• Ensuring timely and precise billing practices

Cultural Excellence


• Upholding the core values of Keoghs

Working Hours

This position requires a commitment of 35 hours per week, typically from Monday to Friday, with a designated lunch break.

Qualifications and Skills

Essential Skills and Attributes


• A demonstrated interest in law, either through academic pursuits or experience in a legal environment


• Familiarity with drafting legal documents and understanding procedural frameworks


• Strong communication skills, both verbal and written, with the ability to engage effectively with various stakeholders


• Proficient organizational skills with the ability to prioritize tasks independently


• Composure under pressure, with the capacity to adapt and delegate as necessary


• Analytical skills for evaluating evidence


• Competence in literacy and IT


• A collaborative team player willing to contribute to achieving results and maintaining client service standards


• Alignment with our organizational values

Required Soft Skills:


• Client Care/Service


• Organizational Skills


• Prioritization and Adaptability


• Teamwork and Collaboration


• Effective Communication


• Interpersonal Skills

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