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Fraud Case Assistant

2 months ago

Salford, Salford, United Kingdom Keoghs Full time
About the Role

We are seeking a highly organized and detail-oriented Fraud Case Assistant to join our team at Keoghs. As a Fraud Case Assistant, you will play a crucial role in supporting our File Handlers in achieving the best possible outcome in cases.

Key Responsibilities
  • Undertake delegated actions in case strategies to achieve the best possible outcome in cases.
  • Carry out individual file handling tasks on cases for and in support of the File Handlers.
  • Assist in procedural drafting and compliance, investigations, and evidential reviews.
  • Own each task delegated to you from start to finish.
  • Ensure attention to detail and that case files run proactively to assist the File Handlers' strategic decision-making.
Types of Fraud Work
  • Bogus Passenger
  • Staged/Contrived
  • Fraudulent Exaggeration
  • Induced accidents
  • Low Speed Impact
  • Late Notification Claims
  • Credit Hire Fraud
  • MIB Claims
  • Organised Crime
Key Accountabilities
  • Litigation
    • Procedural drafting
    • Costs Schedules
  • Investigations
    • Evidential reviews and assessments
    • Liaising with policyholders and witnesses
    • Proofing of key witnesses
    • Working with counsel
    • Instructing experts – internal and/or external suppliers
  • Resolution
    • Negotiation of third-party costs in accordance with the CPR
    • Drafting of appropriate settlement documentation
Responsibilities in Case Management
  • Client Excellence
    • Assisting on files in accordance with agreed client guidelines
    • Ensuring maximum client satisfaction on each case
  • Technical Excellence
    • Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy
    • Ensures all file and investigative deadlines are complied with
    • Dealing, and achieving, the best result with litigation, ensuring full compliance with the court timetable
    • Dealing proactively and achieving the best results with the case investigations from receipt until point of resolution
    • Timely and accurate maintenance of all Case Management Systems from opening to closure
    • Adherence to file management policies
    • Ensure compliance with the SRA Standards & Regulations
  • Financial Excellence
    • Be commercially aware, by working in an efficient and effective manner, where working within a fixed fee price
    • Commercial awareness so as to retain profitability
    • Achieve financial targets
    • Ensure timely and accurate billing
  • Cultural Excellence
    • Adhere to the Keoghs Values
Working Hours

35 hours per week

Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.

We are agile workers with attendance at the office at least 1 day per week.

Requirements
  • Established interest in law either through further education (e.g. LPC or ILEX) or experience within a process-driven legal environment
  • Experience of drafting court documents and understanding of processes
  • Good telephone and communication skills with people at all levels inside and outside the business
  • An ability to organise and prioritise tasks using initiative
  • Calm under pressure with the ability to re-prioritise and delegate effectively when required
  • An ability to analyse evidence
  • Good Literacy and IT skills
  • Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
  • Ability to work effectively within the Keoghs Shared Behaviour framework
Soft Skills
  • Client Care/Service
  • Organisation
  • Ability to prioritise and adaptability
  • Teamwork and collaboration
  • Oral and written communication
  • Interpersonal and social