Resident Services Coordinator
4 weeks ago
Are you passionate about delivering exceptional customer service and creating a positive experience for students?
We are seeking a Resident Services Assistant to join our team at Straits Garden, working 20 hours per week, Monday to Friday. As a key member of our operations team, you will play a vital role in upholding our values of integrity, being a force for good, supporting one another, and fostering connections.
Key Responsibilities:- Provide a warm and friendly meet and greet service, reception support, and help desk assistance
- Contribute to various back-office functions, providing administrative support to the operations team and Property Manager
- Support open days, intake days, and departures, as well as assist students, visitors, and external contacts on a day-to-day basis
- Handle customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information
- Operate a professional helpdesk and telephone service, promptly and helpfully responding to student queries
- Exceptional customer service skills, always displaying a helpful and patient attitude
- Experience using Microsoft Office software
- Quick and efficient learning ability
- Proficient in presenting information accurately, professionally, and appropriately
- Experience prioritising workload to meet competing deadlines without close supervision
- Team player with a flexible approach
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work
- Access to a range of exclusive retail discounts to make your money go further
- Take your special day off and enjoy your birthday with a well-deserved break from work
- Stay active and eco-friendly with our cycle-to-work scheme
- Make a difference in the community with 2 charity days per annum
We are proud members of Inclusive Employers and value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
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