Customer Service Resource Coordinator
4 days ago
The role of Customer Service Resource Coordinator is a critical position within our Support Services team. As a key member of the team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks.
Key Responsibilities- Dispatch and control schedules for Field Service Engineers, ensuring optimal resource allocation.
- Liaise with engineers to ensure they are logged in to resource management and on target.
- Monitor and chase engineers to meet Service Level Agreements (SLAs).
- Work closely with engineers to ensure all relevant documentation is sent to customers and third parties.
- Update the CRM portal with estimated times of arrival (ETAs) where applicable.
- Provide first-point-of-contact support for scheduling queries.
- Act as a central point of contact between the Helpdesk and Service Engineers.
- Assist with retrieving Service Reports from engineers.
- Ensure performance targets are met, and SLAs are achieved, driving continuous improvement within the service team.
- Support and manage engineer holiday/absence requests.
- Liaise with internal departments to resolve customer issues.
- Identify and resolve issues in normal operations, managing all communication for schedule disruptions.
- Experience with incident-based ticketing systems.
- Working closely with the Customer Service Manager to develop processes and best practices.
- Experience with CRM systems, preferably Microsoft Dynamics.
- Experience with SAP.
- Experience working in an AV/VC technology arena.
- Previous customer service experience.
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Customer Service Resource Coordinator
1 week ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relations while meeting commercial objectives.Key...
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Customer Service Resource Coordinator
1 week ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relations while meeting commercial objectives.Key...
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Customer Service Resource Coordinator
7 days ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relationships while meeting commercial...
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Customer Service Resource Coordinator
7 days ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relationships while meeting commercial...
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Customer Service Resource Coordinator
2 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full time{"Role Overview": "As a key member of our proAV Limited team, you will play a vital role in ensuring the efficient management of our Field Service Engineers' resource diary. This is a challenging and rewarding position that requires strong organizational skills, attention to detail, and excellent communication abilities.", "Key Responsibilities": "Dispatch...
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Customer Service Resource Coordinator
2 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full time{"Role Overview": "As a key member of our proAV Limited team, you will play a vital role in ensuring the efficient management of our Field Service Engineers' resource diary. This is a challenging and rewarding position that requires strong organizational skills, attention to detail, and excellent communication abilities.", "Key Responsibilities": "Dispatch...
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Customer Service Resource Coordinator
6 days ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires excellent communication and organizational skills, with a focus on developing and sustaining excellent customer relations.Key...
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Customer Service Resource Coordinator
6 days ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires excellent communication and organizational skills, with a focus on developing and sustaining excellent customer relations.Key...
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Customer Service Resource Coordinator
2 days ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role is responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs, and quoted works.Key ResponsibilitiesDispatch and control efficient schedules for all engineers.Checking system to ensure all engineers are logged in to...
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Customer Service Resource Coordinator
2 days ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role is responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs, and quoted works.Key ResponsibilitiesDispatch and control efficient schedules for all engineers.Checking system to ensure all engineers are logged in to...
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Customer Service Resource Coordinator
2 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full time{"Role Overview": "As a key member of our proAV Limited team, you will play a vital role in ensuring the efficient management of our Field Service Engineers' resource diary. This position requires a high level of organization, communication, and problem-solving skills to meet the demands of our Support Services business.Your primary objectives will be to...
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Customer Service Resource Coordinator
2 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full time{"Role Overview": "As a key member of our proAV Limited team, you will play a vital role in ensuring the efficient management of our Field Service Engineers' resource diary. This position requires a high level of organization, communication, and problem-solving skills to meet the demands of our Support Services business.Your primary objectives will be to...
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Customer Service Operations Coordinator
2 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The Role**Job Summary**The Customer Service Resource Coordinator will be responsible for managing the Field Service Engineers' (FSEs) resource diary, ensuring efficient schedules are dispatched and controlled for all engineers in reference to PMVs, reactive and scheduled call outs, and quoted works.**Key Responsibilities**Dispatch and control efficient...
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Customer Service Operations Coordinator
2 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The Role**Job Summary**The Customer Service Resource Coordinator will be responsible for managing the Field Service Engineers' (FSEs) resource diary, ensuring efficient schedules are dispatched and controlled for all engineers in reference to PMVs, reactive and scheduled call outs, and quoted works.**Key Responsibilities**Dispatch and control efficient...
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Human Resources Coordinator
3 weeks ago
Egham, Surrey, United Kingdom Hays Human Resources Full timeJob Summary:The Human Resources Coordinator role is a key facing position with line managers and employees within the organization. It represents the face of the employer brand and provides a trusted advisor service on HR policies, procedures, and required regulatory framework to enable the leadership teams and line managers to motivate, engage, and develop...
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Human Resources Coordinator
3 weeks ago
Egham, Surrey, United Kingdom Hays Human Resources Full timeJob Summary:The Human Resources Coordinator role is a key facing position with line managers and employees within the organization. It represents the face of the employer brand and provides a trusted advisor service on HR policies, procedures, and required regulatory framework to enable the leadership teams and line managers to motivate, engage, and develop...
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Service Coordinator
2 days ago
Egham, Surrey, United Kingdom Rise Technical Recruitment Full timeService Coordinator OpportunityWe are seeking a highly organized and customer-focused Service Coordinator to join our team. As a Service Coordinator, you will play a key role in coordinating a team of Engineers to deliver exceptional service and installation work to our customers.Key Responsibilities:Coordinate Engineers for service and installation...
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Service Coordinator
3 days ago
Egham, Surrey, United Kingdom Rise Technical Recruitment Full timeService Coordinator OpportunityWe are seeking a highly organized and customer-focused Service Coordinator to join our team. As a Service Coordinator, you will play a key role in coordinating a team of Engineers to deliver exceptional service and installation work to our customers.Key Responsibilities:Coordinate Engineers for service and installation...
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Service Coordinator
3 days ago
Egham, Surrey, United Kingdom Rise Technical Recruitment Limited Full timeService Coordinator Opportunity Join a Global Leader in Material Handling Rise Technical Recruitment Limited is seeking a highly motivated and organized Service Coordinator to join our team. As a Service Coordinator, you will play a crucial role in coordinating a team of Engineers to carry out service and installation work at customer sites. About the...
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Service Coordinator
2 days ago
Egham, Surrey, United Kingdom Rise Technical Recruitment Limited Full timeService Coordinator Opportunity Join a Global Leader in Material Handling Rise Technical Recruitment Limited is seeking a highly motivated and organized Service Coordinator to join our team. As a Service Coordinator, you will play a crucial role in coordinating a team of Engineers to carry out service and installation work at customer sites. About the...
