Current jobs related to Customer Service Resource Coordinator - Egham, Surrey - proAV Limited


  • Egham, Surrey, United Kingdom proAV Limited Full time

    About The Role As a Service Resource Coordinator at proAV Limited, you will be responsible for managing the Field Service Engineers' resource diary. This role requires excellent customer relations skills, commercial acumen, and the ability to work under pressure to meet Service Level Agreements (SLAs) and performance targets. Key Responsibilities Dispatch...


  • Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleThe Service Resource Coordinator role is responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs, and quoted works.Key ResponsibilitiesDispatch and control efficient schedules for all engineers.Check the system to ensure all...


  • Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleThe role is responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs, and quoted works.Key ResponsibilitiesDispatch and control schedules for all engineers, ensuring they are logged in to resource management and on target.Liaise...


  • Egham, Surrey, United Kingdom proAV Limited Full time

    About The Role The role is responsible for managing the Field Service Engineers (FSE's) resource diary. Due to the nature of the Support Services business, many of these areas are subject to SLA's, key performance indicators, and balanced scorecard assessments. Developing and sustaining excellent customer relations while ensuring the commercial impact of...


  • Egham, Surrey, United Kingdom proAV Limited Full time

    About The Role As a key member of our team at proAV Limited, you will be responsible for managing the Field Service Engineers' resource diary. This role requires excellent customer relations skills, commercial acumen, and the ability to work under pressure to meet Service Level Agreements (SLAs) and key performance indicators. Key Responsibilities Dispatch...


  • Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleThe Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relationships while meeting commercial objectives.Key...


  • Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleThe Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relationships while meeting commercial objectives.Key...


  • Egham, Surrey, United Kingdom Office Angels Full time

    Customer Service and Accounts CoordinatorWe are seeking a highly organized and detail-oriented Customer Service and Accounts Coordinator to join our team at Office Angels. As a key member of our customer service team, you will play a crucial role in processing orders, handling inquiries, and managing logistics for customers.Key Responsibilities:Operational...


  • Egham, Surrey, United Kingdom Office Angels Full time

    Job Summary: We are seeking a highly organized and detail-oriented Customer Service and Accounts Coordinator to join our team at Office Angels. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing orders, handling inquiries, and managing logistics for customers.Key...


  • Egham, Surrey, United Kingdom Office Angels Full time

    Customer Service and Accounts CoordinatorOffice Angels is seeking a highly organized and detail-oriented Customer Service and Accounts Coordinator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing orders, and managing logistics for our clients.Key...


  • Egham, Surrey, United Kingdom Office Angels Full time

    Customer Service and Accounts CoordinatorOffice Angels is seeking a highly organized and detail-oriented Customer Service and Accounts Coordinator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing orders, and managing logistics for our clients.Key...


  • Egham, Surrey, United Kingdom Office Angels Full time

    Customer Service and Accounts CoordinatorOffice Angels is seeking a highly organized and detail-oriented Customer Service and Accounts Coordinator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing orders, handling inquiries, and managing logistics for our clients.Key...


  • Egham, Surrey, United Kingdom Office Angels Full time

    Customer Service and Accounts CoordinatorOffice Angels is seeking a highly organized and detail-oriented Customer Service and Accounts Coordinator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing orders, handling inquiries, and managing logistics for our clients.Key...


  • Egham, Surrey, United Kingdom Rise Technical Recruitment Limited Full time

    Service CoordinatorEgham, commutable from: West London, Slough, Bracknell, Maidenhead, Woking, Farnborough, Guildford, Leatherhead, Hayes, Windsor, Feltham, Weybridge, Walton on Thames & all surrounding areasOffice-based for first 6 months with Hybrid working available after thisKey Benefits:£26,000 - £30,000 + Pension + Training + Progression + 33 Days...


  • Egham, Surrey, United Kingdom Rise Technical Recruitment Limited Full time

    Service CoordinatorEgham, commutable from: West London, Slough, Bracknell, Maidenhead, Woking, Farnborough, Guildford, Leatherhead, Hayes, Windsor, Feltham, Weybridge, Walton on Thames & all surrounding areasOffice-based for first 6 months with Hybrid working available after thisKey Benefits:£26,000 - £30,000 + Pension + Training + Progression + 33 Days...


  • Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is seeking an experienced Customer Service Agent to join our Egham team, providing high-level support for key international clients.The ideal candidate will possess excellent customer relations and interpersonal skills, with a strong attention to detail and ability to take responsibility.Key ResponsibilitiesManage and own cases...


  • Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is seeking an experienced Customer Service Agent/Helpdesk Agent to join our Egham team. As a key member of our support services team, you will be responsible for maintaining high levels of customer service and support for dedicated key accounts.The ideal candidate will have a strong background in customer service, with experience...


  • Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is seeking an experienced Customer Service Agent/Helpdesk Agent to join our Egham team. As a key member of our support services team, you will be responsible for maintaining high levels of customer service and support for dedicated key accounts.The ideal candidate will have a strong background in customer service, with experience...


  • Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is seeking an experienced Customer Service Representative to join our Egham team. As a key member of our support services team, you will be responsible for maintaining high levels of customer service and support for dedicated key accounts.The ideal candidate will have a strong background in customer service, with experience in...


  • Egham, Surrey, United Kingdom proAV Limited Full time

    About the RoleproAV Limited is seeking an experienced Customer Service Representative to join its Egham team. As a key member of the Support Services team, you will be responsible for maintaining high levels of customer service and support for dedicated key accounts.The ideal candidate will have excellent customer relations and interpersonal skills, with the...

Customer Service Resource Coordinator

2 months ago


Egham, Surrey, United Kingdom proAV Limited Full time
About The Role

The Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relations while meeting commercial objectives.

Key Responsibilities
  • Dispatch and control schedules for engineers, prioritizing PMV's, reactive, and scheduled call outs.
  • Monitor system logs to ensure engineers are logged in and on target.
  • Liaise with engineers to meet SLA's and ensure all relevant documentation is sent to customers/third parties.
  • Update CRM portal with ETA's where applicable.
  • Provide first point of contact for scheduling support.
  • Coordinate between Helpdesk and Service Engineers.
  • Assist with retrieving engineer Service Reports.
  • Ensure performance targets are met and SLA's are achieved.
  • Support and manage Engineer Holiday/absence requests.
  • Liaise between internal departments to resolve customer issues.
  • Identify and resolve issues in normal operations and manage communication for schedule disruptions.
Desirable Skills
  • Experience with incident-based ticketing systems.
  • Working closely with the Customer Service Manager to develop process and best practice.
  • Experience with CRM systems (Microsoft Dynamics desirable).
  • Experience with SAP (desirable).
  • Experience in AV/VC technology arena.
  • Previous Customer Service experience.