Customer Service Representative
4 weeks ago
About The Role
proAV Limited is seeking an experienced Customer Service Agent to join our Egham team, providing high-level support for key international clients.
The ideal candidate will possess excellent customer relations and interpersonal skills, with a strong attention to detail and ability to take responsibility.
Key Responsibilities
- Manage and own cases throughout their lifecycle, ensuring timely resolution and customer satisfaction.
- Diagnose and qualify issues, escalating to senior teams as necessary.
- Coordinate with international customers and proAV suppliers to resolve technical issues.
- Administer preventative maintenance visits and ensure accurate recording of customer interactions.
- Engage with other proAV departments to drive commercial impact and customer satisfaction.
Person Specification
- Commercial awareness and ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Meticulous attention to detail and organizational skills.
- Ability to take responsibility and work independently.
Desirable Skills
- Experience with incident-based ticketing systems and CRM software.
- Knowledge of AV/VC technology and previous customer service experience.
Company Overview
proAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
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