Customer Service Representative

3 days ago

Egham, Surrey, United Kingdom Office Angels Full time
Customer Service and Accounts Coordinator

Office Angels is seeking a highly organized and detail-oriented Customer Service and Accounts Coordinator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing orders, and managing logistics for our clients.

Key Responsibilities:
  • Operational Processes: Handle customer orders, enter orders into the ERP system, manage the process until invoicing and delivery, monitor product availability, suggest substitutions, ensure timely communication with customers regarding order status, coordinate deliveries and returns, and manage inventory.
  • Communication & Collaboration: Liaise with internal teams (sales, logistics, finance) to ensure smooth operations and provide regular reports on customer inquiries.
  • Claims Handling: Be the point of contact for customer claims and ensure efficient resolution.
  • Accounting Support: Evaluate customer credit profiles, monitor account balances, follow up on overdue accounts, and resolve billing discrepancies.
Requirements:
  • Proven experience in a similar customer service/accounts administration role
  • Strong verbal and written communication skills
  • Proficiency in Microsoft Office and ERP systems
  • Excellent organisational skills and attention to detail
  • Ability to work collaboratively with various departments
What We Offer:
  • Competitive salary
  • Opportunity for growth within the company
  • Private Pension
  • Private Healthcare after 3 months
  • Your birthday off if it falls on a weekday
  • Potential for a yearly bonus, based on both individual and company performance
  • Regular social events
  • Access to training courses

If you're a motivated and customer-focused individual looking for a rewarding role, please apply now with your CV.

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