Customer Service Representative

4 days ago

Egham, Surrey, United Kingdom Enterprise Holdings Full time
About Enterprise Mobility

Enterprise Mobility is a leading provider of fleet management solutions, operating in over 90 countries and territories. Our company is still family-owned, with a strong commitment to stability and long-term growth.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistance Representative. In this role, you will provide exceptional customer service, handle customer inquiries, and resolve issues in a timely and professional manner.

Key Responsibilities
  • Provide high-level customer service through phone, email, and in-person interactions
  • Handle customer inquiries, resolve issues, and escalate complex problems to senior team members
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Develop and maintain strong relationships with customers to drive loyalty and retention
  • Stay up-to-date with company policies, procedures, and product knowledge to provide accurate information to customers
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; degree in business, marketing, or related field preferred
What We Offer
  • Competitive hourly rate of £11.44
  • 25 days paid holidays per year, plus public holidays
  • Life assurance, short and long-term disability, and pension plan
  • Relocation assistance policy and employee assistance program
  • Opportunities for career growth and professional development
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.

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