Customer Service Coordinator
3 weeks ago
The Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relationships while meeting commercial objectives.
Key Responsibilities- Dispatch and control schedules for engineers, prioritizing PMV's, reactive, and scheduled call outs.
- Monitor system logs to ensure engineers are logged in and on target.
- Liaise with engineers to meet SLA's and ensure all relevant documentation is sent to customers/third parties.
- Update CRM portal with ETA's where applicable.
- Provide first point of contact for scheduling support and central point of contact between Helpdesk and Service Engineers.
- Assist with retrieving engineer Service Reports and ensure performance targets are achieved.
- Help manage Engineer Holiday/absence requests and liaise between internal departments to resolve customer issues.
- Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works.
- Experience with incident-based ticketing systems.
- Working closely with the Customer Service Manager to develop process and best practice.
- Experience with CRM systems, preferably Microsoft Dynamics.
- Experience with SAP.
- Previous Customer Service experience.
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Customer Service and Accounts Coordinator
6 days ago
Egham, Surrey, United Kingdom Office Angels Full timeCustomer Service and Accounts CoordinatorWe are seeking a highly organized and detail-oriented Customer Service and Accounts Coordinator to join our team at Office Angels. As a key member of our customer service team, you will play a crucial role in processing orders, handling inquiries, and managing logistics for customers.Key Responsibilities:Operational...
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relationships while meeting commercial...
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relations while meeting commercial objectives.Key...
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relationships while meeting commercial...
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relations while meeting commercial objectives.Key...
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Customer Service and Accounts Coordinator
2 weeks ago
Egham, Surrey, United Kingdom Office Angels Full timeJob Summary: We are seeking a highly organized and detail-oriented Customer Service and Accounts Coordinator to join our team at Office Angels. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing orders, handling inquiries, and managing logistics for customers.Key...
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires excellent communication and organizational skills, with a focus on developing and sustaining excellent customer relations.Key...
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires excellent communication and organizational skills, with a focus on developing and sustaining excellent customer relations.Key...
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role of Customer Service Resource Coordinator is a critical position within our Support Services team. As a key member of the team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks.Key ResponsibilitiesDispatch and control schedules for Field Service...
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role of Customer Service Resource Coordinator is a critical position within our Support Services team. As a key member of the team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks.Key ResponsibilitiesDispatch and control schedules for Field Service...
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Service Coordinator
1 month ago
Egham, Surrey, United Kingdom Clarke Recruitment Solutions Full time{"title": "Service Coordinator", "description": "Job SummaryWe are seeking an experienced Service Coordinator to join our team. As a Service Coordinator, you will be responsible for managing engineers, scheduling appointments, and providing exceptional customer service.Key ResponsibilitiesLiaise with customers to book appointments and resolve issuesManage...
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Service Coordinator
1 month ago
Egham, Surrey, United Kingdom Clarke Recruitment Solutions Full time{"title": "Service Coordinator", "description": "Job SummaryWe are seeking an experienced Service Coordinator to join our team. As a Service Coordinator, you will be responsible for managing engineers, scheduling appointments, and providing exceptional customer service.Key ResponsibilitiesLiaise with customers to book appointments and resolve issuesManage...
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Customer Service Resource Coordinator
1 week ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The Role As a Service Resource Coordinator at proAV Limited, you will be responsible for managing the Field Service Engineers' resource diary. This role requires excellent customer relations skills, commercial acumen, and the ability to work under pressure to meet Service Level Agreements (SLAs) and performance targets. Key Responsibilities Dispatch...
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Customer Service Operations Coordinator
2 months ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The Role**Job Summary**The Customer Service Resource Coordinator will be responsible for managing the Field Service Engineers' (FSEs) resource diary, ensuring efficient schedules are dispatched and controlled for all engineers in reference to PMVs, reactive and scheduled call outs, and quoted works.**Key Responsibilities**Dispatch and control efficient...
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Customer Service Operations Coordinator
2 months ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The Role**Job Summary**The Customer Service Resource Coordinator will be responsible for managing the Field Service Engineers' (FSEs) resource diary, ensuring efficient schedules are dispatched and controlled for all engineers in reference to PMVs, reactive and scheduled call outs, and quoted works.**Key Responsibilities**Dispatch and control efficient...
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Customer Service Resource Coordinator
3 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role of Customer Service Resource Coordinator is a critical position within our Support Services team. As a key member of the team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules are dispatched and controlled for all engineers.Key ResponsibilitiesDispatch and control efficient...
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Customer Service Resource Coordinator
3 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role of Customer Service Resource Coordinator is a critical position within our Support Services team. As a key member of the team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules are dispatched and controlled for all engineers.Key ResponsibilitiesDispatch and control efficient...
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Customer Service Representative
3 weeks ago
Egham, Surrey, United Kingdom Office Angels Full timeCustomer Service and Accounts CoordinatorOffice Angels is seeking a highly organized and detail-oriented Customer Service and Accounts Coordinator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing orders, and managing logistics for our clients.Key...
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Customer Service Representative
3 weeks ago
Egham, Surrey, United Kingdom Office Angels Full timeCustomer Service and Accounts CoordinatorOffice Angels is seeking a highly organized and detail-oriented Customer Service and Accounts Coordinator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing orders, and managing logistics for our clients.Key...
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Customer Service Representative
3 weeks ago
Egham, Surrey, United Kingdom Office Angels Full timeCustomer Service and Accounts CoordinatorOffice Angels is seeking a highly organized and detail-oriented Customer Service and Accounts Coordinator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing orders, handling inquiries, and managing logistics for our clients.Key...
