Customer Service Resource Coordinator
3 weeks ago
The role of Customer Service Resource Coordinator is a critical position within our Support Services team. As a key member of the team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules are dispatched and controlled for all engineers.
Key Responsibilities- Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works.
- Checking system as your first job to ensure all engineers are logged in to resource management and on target.
- Liaising/chasing engineers throughout the day regarding SLA's.
- Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers/third parties.
- Updating CRM portal with eta's where applicable.
- Provide first point of contact for scheduling support.
- Central point of contact between Helpdesk and Service Engineers.
- Assist with retrieving engineer Service Reports.
- Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop.
- Help support and manage Engineer Holiday/absence requests.
- Liaising between internal departments to resolve any customer issues.
- Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption.
- Ensure all procedures are followed, along with monitoring the engineer's response to service calls received during the course of their duties.
- Ensure that any complaints received are dealt with in a professional manner and all actions taken reported to relevant Management.
- Carry out any other duties as requested by Management.
- Highlight any Training requirements for Engineers.
- Booking of engineering resource/logistics/travel.
- Raising of accurate escalations in a timely manner.
- Relationship management with the FSE's.
- Weekly Touch-point meetings, reports and chairing of conference calls.
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relationships while meeting commercial...
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relations while meeting commercial objectives.Key...
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relations while meeting commercial objectives.Key...
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relationships while meeting commercial...
-
Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role of Customer Service Resource Coordinator is a critical position within our Support Services team. As a key member of the team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks.Key ResponsibilitiesDispatch and control schedules for Field Service...
-
Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role of Customer Service Resource Coordinator is a critical position within our Support Services team. As a key member of the team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks.Key ResponsibilitiesDispatch and control schedules for Field Service...
-
Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires excellent communication and organizational skills, with a focus on developing and sustaining excellent customer relations.Key...
-
Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires excellent communication and organizational skills, with a focus on developing and sustaining excellent customer relations.Key...
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Customer Service Resource Coordinator
1 week ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The Role As a Service Resource Coordinator at proAV Limited, you will be responsible for managing the Field Service Engineers' resource diary. This role requires excellent customer relations skills, commercial acumen, and the ability to work under pressure to meet Service Level Agreements (SLAs) and performance targets. Key Responsibilities Dispatch...
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Service Resource Coordinator
6 days ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Service Resource Coordinator role is responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs, and quoted works.Key ResponsibilitiesDispatch and control efficient schedules for all engineers.Check the system to ensure all...
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Customer Service Resource Coordinator
3 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role is responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs, and quoted works.Key ResponsibilitiesDispatch and control schedules for all engineers, ensuring they are logged in to resource management and on target.Liaise...
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Customer Service Resource Coordinator
3 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role is responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs, and quoted works.Key ResponsibilitiesDispatch and control schedules for all engineers, ensuring they are logged in to resource management and on target.Liaise...
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Customer Service Resource Coordinator
2 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The Role The role is responsible for managing the Field Service Engineers (FSE's) resource diary. Due to the nature of the Support Services business, many of these areas are subject to SLA's, key performance indicators, and balanced scorecard assessments. Developing and sustaining excellent customer relations while ensuring the commercial impact of...
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Customer Service Resource Coordinator
1 week ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The Role As a key member of our team at proAV Limited, you will be responsible for managing the Field Service Engineers' resource diary. This role requires excellent customer relations skills, commercial acumen, and the ability to work under pressure to meet Service Level Agreements (SLAs) and key performance indicators. Key Responsibilities Dispatch...
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role is responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs, and quoted works.Key ResponsibilitiesDispatch and control efficient schedules for all engineers.Checking system to ensure all engineers are logged in to...
-
Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role is responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs, and quoted works.Key ResponsibilitiesDispatch and control efficient schedules for all engineers.Checking system to ensure all engineers are logged in to...
-
Customer Service Resource Coordinator
4 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role is responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs, and quoted works.Key ResponsibilitiesDispatch and control schedules for all engineers, ensuring timely completion of tasks and meeting SLA's.Liaise with...
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Customer Service Resource Coordinator
4 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role is responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs, and quoted works.Key ResponsibilitiesDispatch and control schedules for all engineers, ensuring timely completion of tasks and meeting SLA's.Liaise with...
-
Customer Service Coordinator
3 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relationships while meeting commercial objectives.Key...
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Customer Service Coordinator
3 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relationships while meeting commercial objectives.Key...
