Customer Service Resource Coordinator
4 weeks ago
The role is responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs, and quoted works.
Key Responsibilities- Dispatch and control schedules for all engineers, ensuring timely completion of tasks and meeting SLA's.
- Liaise with engineers throughout the day regarding SLA's and performance targets.
- Work alongside engineers to ensure all relevant RAM's, permits, and change requests are sent to customers/third parties.
- Update CRM portal with eta's where applicable.
- Provide first point of contact for scheduling support and central point of contact between Helpdesk and Service Engineers.
- Assist with retrieving engineer Service Reports and ensuring performance targets are achieved and SLA's are met.
- Help support and manage Engineer Holiday/absence requests and liaise between internal departments to resolve customer issues.
- Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption.
- Ensure all procedures are followed and monitor engineer's response to service calls received during their duties.
- Deal with complaints in a professional manner and report actions taken to relevant Management.
- Carry out any other duties as requested by Management.
- Highlight any Training requirements for Engineers and book engineering resource/logistics/travel.
- Raise accurate escalations in a timely manner and maintain relationships with FSE's.
- Chair weekly Touch-point meetings, reports, and conference calls.
- Experience of incident-based ticketing systems.
- Working closely with the Customer Service Manager to develop process and best practice.
- Experience of CRM systems (Microsoft Dynamics desirable).
- Experience of SAP (desirable).
- Experience of working in an AV/VC technology arena.
- Previous Customer Service experience.
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relationships while meeting commercial...
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relations while meeting commercial objectives.Key...
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relations while meeting commercial objectives.Key...
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relationships while meeting commercial...
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role of Customer Service Resource Coordinator is a critical position within our Support Services team. As a key member of the team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks.Key ResponsibilitiesDispatch and control schedules for Field Service...
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role of Customer Service Resource Coordinator is a critical position within our Support Services team. As a key member of the team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks.Key ResponsibilitiesDispatch and control schedules for Field Service...
-
Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires excellent communication and organizational skills, with a focus on developing and sustaining excellent customer relations.Key...
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires excellent communication and organizational skills, with a focus on developing and sustaining excellent customer relations.Key...
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Customer Service Resource Coordinator
1 week ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The Role As a Service Resource Coordinator at proAV Limited, you will be responsible for managing the Field Service Engineers' resource diary. This role requires excellent customer relations skills, commercial acumen, and the ability to work under pressure to meet Service Level Agreements (SLAs) and performance targets. Key Responsibilities Dispatch...
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Customer Service Resource Coordinator
3 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role of Customer Service Resource Coordinator is a critical position within our Support Services team. As a key member of the team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules are dispatched and controlled for all engineers.Key ResponsibilitiesDispatch and control efficient...
-
Customer Service Resource Coordinator
3 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role of Customer Service Resource Coordinator is a critical position within our Support Services team. As a key member of the team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules are dispatched and controlled for all engineers.Key ResponsibilitiesDispatch and control efficient...
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Service Resource Coordinator
6 days ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Service Resource Coordinator role is responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs, and quoted works.Key ResponsibilitiesDispatch and control efficient schedules for all engineers.Check the system to ensure all...
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Customer Service Resource Coordinator
3 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role is responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs, and quoted works.Key ResponsibilitiesDispatch and control schedules for all engineers, ensuring they are logged in to resource management and on target.Liaise...
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Customer Service Resource Coordinator
3 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role is responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs, and quoted works.Key ResponsibilitiesDispatch and control schedules for all engineers, ensuring they are logged in to resource management and on target.Liaise...
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Customer Service Resource Coordinator
2 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The Role The role is responsible for managing the Field Service Engineers (FSE's) resource diary. Due to the nature of the Support Services business, many of these areas are subject to SLA's, key performance indicators, and balanced scorecard assessments. Developing and sustaining excellent customer relations while ensuring the commercial impact of...
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Customer Service Resource Coordinator
1 week ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The Role As a key member of our team at proAV Limited, you will be responsible for managing the Field Service Engineers' resource diary. This role requires excellent customer relations skills, commercial acumen, and the ability to work under pressure to meet Service Level Agreements (SLAs) and key performance indicators. Key Responsibilities Dispatch...
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Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role is responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs, and quoted works.Key ResponsibilitiesDispatch and control efficient schedules for all engineers.Checking system to ensure all engineers are logged in to...
-
Customer Service Resource Coordinator
1 month ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe role is responsible for managing the Field Service Engineers' resource diary, ensuring efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs, and quoted works.Key ResponsibilitiesDispatch and control efficient schedules for all engineers.Checking system to ensure all engineers are logged in to...
-
Customer Service Coordinator
3 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relationships while meeting commercial objectives.Key...
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Customer Service Coordinator
3 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relationships while meeting commercial objectives.Key...
