Customer Service Resource Coordinator
1 week ago
- Dispatch and control schedules for engineers to ensure timely completion of tasks.
- Liaise with engineers to ensure they are logged in to resource management and on target.
- Monitor and chase engineers to meet SLA's and performance targets.
- Work with engineers to ensure all relevant documentation is sent to customers and third parties.
- Update CRM portal with eta's where applicable.
- Provide first point of contact for scheduling support.
- Coordinate with internal departments to resolve customer issues.
- Assist in identifying and resolving issues in normal operations.
- Experience with incident-based ticketing systems.
- Working closely with the Customer Service Manager to develop process and best practice.
- Experience with CRM systems, preferably Microsoft Dynamics.
- Experience with SAP.
- Experience working in an AV/VC technology arena.
- Previous customer service experience.
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Experience with resource management and scheduling.
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Customer Service Resource Coordinator
3 days ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relations while meeting commercial objectives.Key...
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Customer Service Resource Coordinator
4 days ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relations while meeting commercial objectives.Key...
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Customer Service Resource Coordinator
1 day ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relationships while meeting commercial...
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Customer Service Resource Coordinator
1 day ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleThe Customer Service Resource Coordinator will play a crucial role in managing the Field Service Engineers' resource diary, ensuring efficient schedules and timely completion of tasks. This position requires strong communication and organizational skills to develop and sustain excellent customer relationships while meeting commercial...
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Customer Service Resource Coordinator
6 days ago
Egham, Surrey, United Kingdom proAV Limited Full time{"Role Overview": "As a key member of our proAV Limited team, you will play a vital role in ensuring the efficient management of our Field Service Engineers' resource diary. This position requires a high level of organization, communication, and problem-solving skills to meet the demands of our Support Services business.Your primary objectives will be to...
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Customer Service Resource Coordinator
6 days ago
Egham, Surrey, United Kingdom proAV Limited Full time{"Role Overview": "As a key member of our proAV Limited team, you will play a vital role in ensuring the efficient management of our Field Service Engineers' resource diary. This position requires a high level of organization, communication, and problem-solving skills to meet the demands of our Support Services business.Your primary objectives will be to...
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Customer Service Operations Coordinator
2 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The Role**Job Summary**The Customer Service Resource Coordinator will be responsible for managing the Field Service Engineers' (FSEs) resource diary, ensuring efficient schedules are dispatched and controlled for all engineers in reference to PMVs, reactive and scheduled call outs, and quoted works.**Key Responsibilities**Dispatch and control efficient...
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Customer Service Operations Coordinator
2 weeks ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The Role**Job Summary**The Customer Service Resource Coordinator will be responsible for managing the Field Service Engineers' (FSEs) resource diary, ensuring efficient schedules are dispatched and controlled for all engineers in reference to PMVs, reactive and scheduled call outs, and quoted works.**Key Responsibilities**Dispatch and control efficient...
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Human Resources Coordinator
2 weeks ago
Egham, Surrey, United Kingdom Hays Human Resources Full timeJob Summary:The Human Resources Coordinator role is a key facing position with line managers and employees within the organization. It represents the face of the employer brand and provides a trusted advisor service on HR policies, procedures, and required regulatory framework to enable the leadership teams and line managers to motivate, engage, and develop...
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Human Resources Coordinator
2 weeks ago
Egham, Surrey, United Kingdom Hays Human Resources Full timeJob Summary:The Human Resources Coordinator role is a key facing position with line managers and employees within the organization. It represents the face of the employer brand and provides a trusted advisor service on HR policies, procedures, and required regulatory framework to enable the leadership teams and line managers to motivate, engage, and develop...
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Service Coordinator
6 days ago
Egham, Surrey, United Kingdom Rise Technical Recruitment Limited Full timeJob DescriptionService / Operations Coordinator£40,000 - £45,000 + Training + Progression + Monday to Friday + Excellent Company BenefitsAbout the RoleWe are seeking a customer-facing individual with service/operations coordinating experience to join our team at Rise Technical Recruitment Limited. As a Service/Operations Coordinator, you will be...
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Service Coordinator
6 days ago
Egham, Surrey, United Kingdom Rise Technical Recruitment Limited Full timeJob DescriptionService / Operations Coordinator£40,000 - £45,000 + Training + Progression + Monday to Friday + Excellent Company BenefitsAbout the RoleWe are seeking a customer-facing individual with service/operations coordinating experience to join our team at Rise Technical Recruitment Limited. As a Service/Operations Coordinator, you will be...
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Service Delivery Coordinator
2 weeks ago
Egham, Surrey, United Kingdom Rise Technical Recruitment Limited Full timeJob DescriptionJob Title: Service / Operations CoordinatorJob Summary: We are seeking a highly organized and customer-focused individual to join our team as a Service / Operations Coordinator. As a key member of our operations team, you will be responsible for coordinating and delivering exceptional customer service and support.Key...
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Service Delivery Coordinator
2 weeks ago
Egham, Surrey, United Kingdom Rise Technical Recruitment Limited Full timeJob DescriptionJob Title: Service / Operations CoordinatorJob Summary: We are seeking a highly organized and customer-focused individual to join our team as a Service / Operations Coordinator. As a key member of our operations team, you will be responsible for coordinating and delivering exceptional customer service and support.Key...
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Customer Service Representative
2 days ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleproAV Limited is seeking an experienced Customer Service Agent/Helpdesk Agent to join our Egham team. As a key member of our Support Services team, you will be responsible for maintaining high levels of customer service and support for dedicated key accounts.The ideal candidate will have a strong background in customer service, with experience...
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Customer Service Representative
2 days ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleproAV Limited is seeking an experienced Customer Service Agent/Helpdesk Agent to join our Egham team. As a key member of our Support Services team, you will be responsible for maintaining high levels of customer service and support for dedicated key accounts.The ideal candidate will have a strong background in customer service, with experience...
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Hospitality Service Coordinator
1 week ago
Egham, Surrey, United Kingdom Bartlett Mitchell Full time{"title": "Hospitality Service Coordinator", "content": "Delivering Exceptional Customer ExperiencesAs a Hospitality Service Coordinator at Bartlett Mitchell, you will play a vital role in ensuring every customer interaction is a positive one. Your attention to detail and ability to multitask will be essential in setting up, servicing, and clearing areas...
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Hospitality Service Coordinator
1 week ago
Egham, Surrey, United Kingdom Bartlett Mitchell Full time{"title": "Hospitality Service Coordinator", "content": "Delivering Exceptional Customer ExperiencesAs a Hospitality Service Coordinator at Bartlett Mitchell, you will play a vital role in ensuring every customer interaction is a positive one. Your attention to detail and ability to multitask will be essential in setting up, servicing, and clearing areas...
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Customer Service Representative
4 days ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleKey ResponsibilitiesAs a Customer Service Agent with proAV Limited, you will be the single point of contact for key international customers, managing and owning cases throughout their lifecycle and through to completion.Your key responsibilities will include:* Case diagnosis and first line qualification of issues before call out* Ensuring cases...
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Customer Service Representative
4 days ago
Egham, Surrey, United Kingdom proAV Limited Full timeAbout The RoleKey ResponsibilitiesAs a Customer Service Agent with proAV Limited, you will be the single point of contact for key international customers, managing and owning cases throughout their lifecycle and through to completion.Your key responsibilities will include:* Case diagnosis and first line qualification of issues before call out* Ensuring cases...