Global CRM Programme Manager

2 months ago

London, Greater London, United Kingdom INEOS Full time

About the Role:

We are seeking a highly skilled and experienced CRM Lead to join our team at INEOS Automotive. As a key member of our global CRM programme, you will be responsible for the daily management of our CRM programme to support the delivery of our commercial objectives and strategic marketing priorities and KPIs.

Key Responsibilities:

  • Develop and implement a customer communications strategy to create effective, targeted customer emails for all regions.
  • Work closely with the CX Marketing Manager to define, map, and implement the INEOS Automotive customer journey, from first brand touchpoints to repeat purchase.
  • Lead the daily management of the INEOS Automotive marketing insights tool.
  • Lead customer communications and data governance for all global regions and markets.
  • Work with the Marketing, Sales, and Aftersales team to support customer retention and develop strategies for NPS, Customer Satisfaction, User verification, and Lifetime Value measures.
  • Represent the voice of the customer across the business, working cross-functionally to ensure best practice and customer experience is at the forefront.

Requirements:

  • Proven work experience as a CRM Specialist or similar role.
  • Experience working within a customer-focused, high-growth, digital-first, tech platform.
  • Exceptional communication skills and experience of working with and influencing stakeholders.
  • Tech-savvy with knowledge of customer engagement platforms and customer database management.
  • Worked within a regulated environment across multiple geographies.
  • Good eye for detail, ability to plan and flex plans as circumstances evolve.
  • A customer-first mentality and the willingness to go above and beyond for them.

What We Offer:

As a CRM Lead at INEOS Automotive, you will have the opportunity to work with a talented team and contribute to the success of our global CRM programme. If you are a motivated and experienced professional looking for a new challenge, please apply with a covering letter and any supporting information.

  • CRM Programme Manager

    1 month ago

    London, Greater London, United Kingdom INEOS Full time

    Job Title: CRM Programme ManagerAbout the Role:We are seeking a highly skilled CRM Programme Manager to join our team at INEOS Automotive. As a key member of our marketing team, you will be responsible for the daily management of our global CRM programme, ensuring the delivery of our commercial objectives and strategic marketing priorities.Key...

  • Global Head of CRM

    2 weeks ago

    London, Greater London, United Kingdom Michael Page Digital Full time

    As a key member of our global CRM function, the Head of CRM will be responsible for developing and executing a commercially focused CRM marketing automation and lifecycle roadmap that aligns with the company's goals and objectives for customer engagement throughout onboarding, loyalty, retention, and reactivation.The ideal candidate will have a strong...

  • Global Head of CRM

    2 weeks ago

    London, Greater London, United Kingdom Michael Page Digital Full time

    As a key member of the global CRM function, the Head of CRM will be responsible for developing and executing a commercially focussed CRM Marketing Automation & Lifecycle Roadmap that aligns with the company's goals and objectives for customer engagement throughout onboarding, loyalty, retention, and reactivation.The primary mission is to create personalised...

  • Global CRM and Data Leader

    2 weeks ago

    London, Greater London, United Kingdom Aesop Retail PTY LTD Full time

    Global CRM and Data LeaderAesop Retail PTY LTD is seeking a highly skilled Global CRM and Data Leader to join our team. As a key member of our Global CRM Team, you will be responsible for coordinating the delivery of our Global CRM campaigns.In this role, you will work closely with our Marketing, Creative, and Digital teams to support the conversation with...

  • CRM Programme Manager

    2 weeks ago

    London, Greater London, United Kingdom Currys plc Full time

    About the Role:The CRM Executive will play a key role in delivering the strategy for the Onboarding programme, working closely with the CRM Manager to deliver highly personalized and engaging customer journeys.Key Responsibilities:Support the planning, development, and implementation of CRM campaigns, ensuring timely delivery and objective...

  • CRM and Loyalty Programme Manager

    3 weeks ago

    London, Greater London, United Kingdom Inspiring Interns & Graduates Full time

    Unlock Your Potential as a CRM and Loyalty Programme ManagerWe are seeking a highly skilled CRM and Loyalty Programme Manager to join our team at Inspiring Interns & Graduates. As a key member of our marketing team, you will be responsible for analyzing loyalty card data, generating actionable insights, and managing campaigns to increase membership, sales,...

  • CRM and Loyalty Programme Manager

    3 weeks ago

    London, Greater London, United Kingdom Inspiring Interns & Graduates Full time

    Unlock Your Potential as a CRM and Loyalty Programme ManagerWe are seeking a highly skilled CRM and Loyalty Programme Manager to join our team at Inspiring Interns & Graduates. As a key member of our marketing team, you will be responsible for analyzing loyalty card data, generating actionable insights, and managing campaigns to increase membership, sales,...

  • Global CRM Strategist

    7 days ago

    London, Greater London, United Kingdom coty Full time

    CRITICAL ROLE: CRM ExecutiveAbout the PositionThe CRM Executive will play a pivotal role in driving innovative CRM strategies that shape the future of customer loyalty and brand engagement across globally recognised beauty brands like Kylie Cosmetics and Burberry Beauty at Coty. Main ResponsibilitiesCRM and Loyalty LeadershipCollaborate with the Senior...

  • Global CRM Lifecycle Roadmap Strategist

    1 week ago

    London, Greater London, United Kingdom Michael Page Full time

    Job SummaryWe are seeking a highly skilled Global CRM Lifecycle Roadmap Strategist to join our team at Michael Page. As a key member of our global CRM function, you will be responsible for developing and executing a commercially focused CRM Marketing Automation & Lifecycle Roadmap that aligns with the company's goals and objectives for customer engagement...

  • Global CRM Marketing Automation Lead

    2 weeks ago

    London, Greater London, United Kingdom Michael Page (UK) Full time

    Job Title: Global CRM Marketing Automation LeadAbout the Role:We are seeking a highly skilled Global CRM Marketing Automation Lead to join our team at Michael Page (UK). As a key member of our marketing team, you will be responsible for developing and executing a commercially focussed CRM Marketing Automation & Lifecycle Roadmap that aligns with the...

  • Global CRM Architect

    3 days ago

    London, Greater London, United Kingdom Nothing Full time

    Transforming Customer ExperiencesAs a key player in Nothing's growth, you'll craft and execute our global CRM strategy, leveraging data insights to drive customer acquisition, retention, and revenue growth. Your expertise in customer journey mapping and segmentation will help us deliver on our brand vision and commercial goals.Key Responsibilities:Partner...

  • CRM and Loyalty Programme Manager

    1 month ago

    London, Greater London, United Kingdom Inspiring Interns & Graduates Full time

    Unlock Your Potential as a CRM and Loyalty Programme ManagerWe are seeking a skilled CRM and Loyalty Programme Manager to join our team at Inspiring Interns & Graduates. As a key member of our marketing team, you will be responsible for analyzing loyalty card data, generating actionable insights, and managing campaigns to increase membership, sales, and...

  • CRM and Loyalty Programme Manager

    1 month ago

    London, Greater London, United Kingdom Inspiring Interns & Graduates Full time

    Unlock Your Potential as a CRM and Loyalty Programme ManagerWe are seeking a skilled CRM and Loyalty Programme Manager to join our team at Inspiring Interns & Graduates. As a key member of our marketing team, you will be responsible for analyzing loyalty card data, generating actionable insights, and managing campaigns to increase membership, sales, and...

  • CRM and Loyalty Programme Manager

    3 weeks ago

    London, Greater London, United Kingdom Inspiring Interns & Graduates Full time

    Unlock Your Potential as a CRM and Loyalty Programme ManagerWe are seeking a highly skilled CRM and Loyalty Programme Manager to join our team at Inspiring Interns & Graduates. As a key member of our marketing team, you will be responsible for analyzing loyalty card data, generating actionable insights, and managing campaigns to increase membership, sales,...

  • CRM and Loyalty Programme Manager

    3 weeks ago

    London, Greater London, United Kingdom Inspiring Interns & Graduates Full time

    Unlock Your Potential as a CRM and Loyalty Programme ManagerWe are seeking a highly skilled CRM and Loyalty Programme Manager to join our team at Inspiring Interns & Graduates. As a key member of our marketing team, you will be responsible for analyzing loyalty card data, generating actionable insights, and managing campaigns to increase membership, sales,...

  • CRM and Loyalty Programme Manager

    2 weeks ago

    London, Greater London, United Kingdom https:www.energyjobline.comsitemap Full time

    Exciting Opportunity: CRM and Loyalty Programme ManagerWe are seeking a skilled CRM and Loyalty Programme Manager to join our team. As a key member of our marketing department, you will be responsible for analysing loyalty card data, generating actionable insights, and managing campaigns to increase membership, sales, and revenue from members.The CompanyOur...

  • CRM and Loyalty Programme Manager

    1 month ago

    London, Greater London, United Kingdom Inspiring Interns & Graduates Full time

    Unlock Your Potential as a CRM and Loyalty Programme ManagerWe're seeking a skilled professional to join our team as a CRM and Loyalty Programme Manager. As a key member of our marketing team, you'll be responsible for analyzing loyalty card data, generating actionable insights, and managing campaigns to increase membership, sales, and revenue from...

  • CRM and Loyalty Programme Manager

    1 month ago

    London, Greater London, United Kingdom Inspiring Interns & Graduates Full time

    Unlock Your Potential as a CRM and Loyalty Programme ManagerWe're seeking a skilled professional to join our team as a CRM and Loyalty Programme Manager. As a key member of our marketing team, you'll be responsible for analyzing loyalty card data, generating actionable insights, and managing campaigns to increase membership, sales, and revenue from...

  • Global CRM Strategist

    1 week ago

    London, Greater London, United Kingdom coty Full time

    Unlock the Power of Customer LoyaltyCoty, a world-leading beauty company, is seeking a skilled Global CRM Strategist to drive innovative customer loyalty programs for our iconic brands. As a key member of our team, you will collaborate with cross-functional teams to develop and implement loyalty programs that exceed customer expectations.Key...

  • Commercial CRM Specialist

    2 months ago

    London, Greater London, United Kingdom Global Full time

    Job DescriptionAs a Commercial CRM & Online Marketing Executive at Global, you will play a key role in bringing the Global Brand to life for B2B stakeholders across the media and entertainment industry.Key ResponsibilitiesManage the Showpad and Commercial Hub sales enablement platform, working closely with senior stakeholders to ensure seamless content...