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Account and Loyalty Sales Specialist

2 months ago

Nelson, Lancashire, United Kingdom Daisy Communications Limited Full time

{"h1": "Account and Loyalty Sales Specialist", "p": "As a key member of our team, you will play a vital role in defining and executing retention strategies to minimize loss and identify opportunities for growth through technology migration, upgrade, and cross-sell. You will work closely with our managed base to promote retention and upsell, and assist with higher-value retention opportunities as needed. Your primary focus will be on directly managing retention opportunities to ensure customers are retained and recommitted in contract, while exploring additional product upsell opportunities.", "ul": [{"li": "Proactively contact and manage the base to maintain revenues and grow the customer's product set."}, {"li": "Grow your knowledge of products and tariffs, and provide regular feedback to enhance the commercial picture."}, {"li": "Communicate with and update Field Account Managers to improve our ability to service and retain customers."}, {"li": "Perform inbound and outbound call activity to establish suitable resolutions for both the customer and the business in a timely manner."}, {"li": "Identify opportunities to maximize growth and revenue through cross-selling opportunities, referring where appropriate to specialist sales teams."}, {"li": "Identify and escalate any process issues and offer suggestions for suitable resolutions."}, {"li": "Increase customer loyalty and reduce churn by working in synergy with other departments."}, {"li": "Deliver against key business objectives, business service level agreements, and individual key performance indicators."}, {"li": "Ensure clear, concise, and comprehensive notes are entered onto the system after each customer contact, with relevant documents attached where necessary."}, {"li": "Be vigilant for possible fraudulent activity and raise a security incident report if necessary."}, {"li": "Maintain and improve average customer spend through effective opportunity management."}, {"li": "Collaborate with the Head of Sales to align department goals with the overall sales strategy and business objectives."}, {"li": "Stay updated with industry trends, competitor activities, and technological advancements to adjust strategies accordingly."}], "h2": "Key Qualifications", "ul": [{"li": "Ability to work within a fast-paced environment within the service industry."}, {"li": "Ability to understand, analyze, and interpret data."}, {"li": "Take ownership of issues and follow through to conclusion."}, {"li": "Can-do attitude with a flexible approach to work."}, {"li": "Build and maintain good working relationships with both internal and external customers."}, {"li": "Excellent, assertive, and controlled telephone manner."}, {"li": "High level of professionalism."}, {"li": "Excellent communication skills - both verbal and written."}, {"li": "Proven experience in achieving sales targets in telecommunications or a related industry."}, {"li": "Demonstrated expertise in creatively retaining customers and implementing innovative solutions."}], "h3": "Additional Information", "p": "At Daisy Communications Limited, we recognize the hard work and dedication of our colleagues, and we reward them accordingly. Our ethos is simple: the more you put in, the more you get out. We offer a range of benefits and opportunities to make working with us enjoyable, including 25 days' holiday, professional development, eye care vouchers, and access to discounts and savings at over 1,200 retailers."}