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Helpdesk Support Specialist

2 months ago

Liverpool, Liverpool, United Kingdom Morson Talent Full time

Job Summary:

Morson Talent is seeking a skilled Helpdesk Advisor to join our team in Bootle, Liverpool. As a Helpdesk Advisor, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Respond to customer inquiries and resolve technical issues in a timely and professional manner
  • Provide technical support and guidance to customers via phone, email, and other communication channels
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with industry trends and technical developments to provide expert advice to customers
  • Meet and exceed customer satisfaction targets

Requirements:

  • Excellent communication and interpersonal skills
  • Strong technical knowledge and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong customer service skills and a passion for delivering exceptional customer experiences

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment