IT Support Specialist

1 month ago


Liverpool, Liverpool, United Kingdom Agility Resoucing Full time

We are seeking a skilled IT Support Specialist to join our team at Agility Resourcing. As an IT Helpdesk Engineer, you will play a critical role in supporting the operation of IT Business Services and assisting in the deployment of IT Business Services.

The IT Business Services include all user-facing IT systems and applications used to manage and operate the wider business. This includes desktop and personal hardware, software, line of business applications, and enterprise applications.

Your day-to-day responsibilities will include:

  • Providing support at all levels to all users of the IT Business Services.
  • Providing ad-hoc user training for IT systems using existing knowledge or external support contracts.
  • Administering IT Business Services in line with company policy and procedure.
  • Suggesting and implementing improvements in existing IT systems and procedures.
  • Installing and managing IT hardware and software as required by the business.
  • Completing assigned tasks to a high standard as part of the implementation and operation of IT Business Services.
  • Ensuring that adequate documentation is in place and up to date, such that in the event of an absence, other staff can resolve common IT issues.
  • Proficient in the use of Microsoft Office product suite, particularly Excel.

Experience in an IT-focused role is highly desirable.



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