FM Helpdesk Coordinator
4 weeks ago
About The Role
GRAHAM Group is a leading Total FM provider, committed to enhancing the student experience. As a Helpdesk Operations Specialist, you will play a vital role in creating a hassle-free environment for our clients and engineers.The Helpdesk Operations Specialist will be responsible for:
- Logging calls/jobs on the Control Hub database using service software (IFS). Calls/jobs may be received by telephone or in person.
- Allocating works orders to directly employed maintenance teams and/or supply chain.
- Tracking job progress against pre-determined KPIs, including maximum allowable response and rectification times, and implementing escalation procedures.
- Reporting back to clients and contract staff on job progress and completion – producing reports.
- Uploading and amending asset information as held in the Control Hub database.
- Operating paper-based systems as necessary to complement the operating software, including backup systems.
- General administration duties as and when required.
GRAHAM Group is committed to investing in our people and creating the conditions for them to excel.
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FM Helpdesk Coordinator
4 weeks ago
Liverpool, Liverpool, United Kingdom GRAHAM Group Full timeAbout The RoleGRAHAM Group is a leading Total FM provider, committed to enhancing the student experience. As a Helpdesk Operations Specialist, you will be responsible for creating a hassle-free environment for clients and engineers. Your varied contribution will help us achieve our goals.Key Responsibilities:Log calls/jobs on the Control Hub database...
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Systems and Helpdesk Operations Manager
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Mobile Maintenance Engineer
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Mobile Maintenance Technician
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Mobile Maintenance Technician
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Mobile Maintenance Technician
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Mobile Maintenance Technician
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Skilled Tradesperson
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Helpdesk Coordinator Liverpool
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Supply Chain Coordinator
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