FM Helpdesk Coordinator

4 weeks ago


Liverpool, Liverpool, United Kingdom GRAHAM Group Full time

About The Role

GRAHAM Group is a leading Total FM provider, committed to enhancing the student experience. As a Helpdesk Operations Specialist, you will play a vital role in creating a hassle-free environment for our clients and engineers.

The Helpdesk Operations Specialist will be responsible for:
  • Logging calls/jobs on the Control Hub database using service software (IFS). Calls/jobs may be received by telephone or in person.
  • Allocating works orders to directly employed maintenance teams and/or supply chain.
  • Tracking job progress against pre-determined KPIs, including maximum allowable response and rectification times, and implementing escalation procedures.
  • Reporting back to clients and contract staff on job progress and completion – producing reports.
  • Uploading and amending asset information as held in the Control Hub database.
  • Operating paper-based systems as necessary to complement the operating software, including backup systems.
  • General administration duties as and when required.

GRAHAM Group is committed to investing in our people and creating the conditions for them to excel.



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