FM Helpdesk Coordinator

4 weeks ago


Liverpool, Liverpool, United Kingdom GRAHAM Group Full time

About The Role

GRAHAM Group is a leading Total FM provider, committed to enhancing the student experience. As a Helpdesk Operations Specialist, you will be responsible for creating a hassle-free environment for clients and engineers. Your varied contribution will help us achieve our goals.

Key Responsibilities:
  • Log calls/jobs on the Control Hub database utilizing service software (IFS). Calls/jobs may be received by telephone or in person.
  • Allocate works orders to directly employed maintenance team and/or supply chain.
  • Track job progress against pre-determined KPIs, including maximum allowable response and rectification times.
  • Report back to clients and contract staff on job progress and completion.
  • Upload and amend asset information as held in the Control Hub database.
  • Operate paper-based systems as necessary to complement the operating software.
  • Perform general administration duties as required.

Requirements:
  • Experience in a helpdesk or maintenance role.
  • Ability to work in a fast-paced environment.
  • Strong communication and problem-solving skills.

Working Hours: 40 hours, Monday to Friday
Contract Type: Temporary

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