Fm Performance Co-ordinator

3 weeks ago

Liverpool, United Kingdom Equans Full time

**Requisition ID**: 57790**Domain**: Support Services/Customer Services and Administration**Contract type**: Permanent**Schedule**: Full-Time**EQUANS is looking for a FM Performance Co-ordinator to join our team based in our office in Speke on a permanent basis. This is a full time role working 37.5 hours per week.**

**On offer is a salary of £27,000 - £30,000, dependant upon skills, Knowledge and experience as well as a benefits package.**

As a Performance Co-ordinator, you will report directly to the Account Manager on the Knowsley Schools contract. You will oversee the administration/delivery of information required for SLA/KPI’s and collate, analyse and finalise Paymech report in readiness for submission with monthly reporting pack.

**What will you deliver?**
- Overseeing the administration/delivery of information required for SLA/KPI’s
- Collate, analyse and finalise Paymech report in readiness for submission with monthly reporting pack.
- Present and update Paymech data as part of monthly call with external stakeholders.
- Jeopardy manage all reactive work order requests, acting as the interface between the central helpdesk, contract and site teams and service partners.
- Liaise with sub-contractors to confirm attendance details for all works raised and ensure appropriate reports are received and work orders closed with accurate date/times.
- Raise and issue POs for reactive sub-contractor attendance.
- Work closely with central Helpdesk support team to ensure all reactive work orders are raised with concise detail and assigned to correct resource.
- Hold regular meetings/calls with central Helpdesk management team to ensure a consistent and expected level of service delivery is being achieved and implement improvements where required.
- Maintenance and management of CAFM system data inputting, ensuring accurate recording, population and distribution of work orders.
- Produce weekly analytical data reports on reactive Work Order performance.
- Overseeing the administration and maintenance of all contract operations information.
- Produce routine reports/presentations/statistical data for the Contract Management Team to assist with the effective management of the contract.
- To carry out other duties requested by the Account Manager in order to maintain the effective support of the Contract Management Team.
- Co-ordinate weekly / monthly reporting correspondence.

**What can we offer you?**

On offer is a salary of £27,000 - £30,000, dependant upon skills and experience as well as benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1.5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app.

**Who are we looking for?**
- Able to undertake and manage a number of wide-ranging tasks at one time.
- Prioritise tasks according to the needs and demands of the operation.
- Good communicator with interpersonal skills and ability to build strong working relationships with internal and external stakeholders at all levels.
- Able to extract, review and decipher large volumes of data to formulate accurate reports for review with internal management team and external stakeholders.
- Excellent organisational skills with a strong, proactive work ethic.
- Strong competence in use and delivery of Microsoft Office 365 packages - specifically Excel.
- Able to work well under pressure and drive performance of contract.
- Able to take a positive approach to problem solving.
- Able to cope with and introduce change positively.
- Previous experience within a Facilities Management role preferred.
- Knowledge of a PFI environment would be advantageous though not essential.

This role includes a DBS Enhanced with Barred Lists check therefore ability to pass is essential.

**Who are we?**

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are

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