IT Support Specialist

1 month ago


Liverpool, Liverpool, United Kingdom Agility Resoucing Full time
IT Helpdesk Engineer Job Description

We are seeking a skilled IT Helpdesk Engineer to join our team at Agility Resourcing in Liverpool. As an IT Helpdesk Engineer, you will play a critical role in supporting the operation of IT Business Services and assisting in the deployment of IT Business Services.

The IT Business Services include all user-facing IT systems and applications used to manage and operate the wider business. This includes desktop and personal hardware, software, line of business applications, and enterprise applications.

Your key responsibilities will include:

  • Providing support at all levels to all users of the IT Business Services.
  • Providing ad-hoc user training for IT systems using existing knowledge or external support contracts.
  • Administering IT Business Services in line with company policy and procedure.
  • Suggesting and implementing improvements in existing IT systems and procedures.
  • Installing and managing IT hardware and software as required by the business.
  • Completing assigned tasks to a high standard as part of the implementation and operation of IT Business Services.
  • Ensuring that an adequate quantity of documentation is in place and that it is up to date such that, in the event of an absence, other staff can resolve common IT issues.
  • Proficient in the use of Microsoft Office product suite, particularly Excel.

We are looking for a highly skilled and experienced IT Helpdesk Engineer who can provide excellent support to our clients. If you have experience in an IT-focused role, that would be a great asset.



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