IT Support Specialist

3 weeks ago


Liverpool, Liverpool, United Kingdom Agility Resoucing Full time
IT Helpdesk Engineer Job Description

We are currently recruiting on behalf of one of our largest clients in Liverpool for an IT Helpdesk Engineer. This is a technical and end-user-facing role directly supporting the operation of IT Business Services and assisting in the deployment of IT Business Services.

Key Responsibilities:
  • Provide support at all levels to all users of the IT Business Services.
  • Administer IT Business Services in line with company policy and procedure.
  • Suggest and implement improvements in existing IT systems and procedures.
  • Install and manage IT hardware and software as required by the business.
  • Complete assigned tasks to a high standard as part of the implementation and operation of IT Business Services.
  • Ensure that an adequate quantity of documentation is in place and that it is up to date such that, in the event of an absence, other staff can resolve common IT issues.
  • Proficient in the use of Microsoft Office product suite, particularly Excel.

This role requires a strong understanding of IT systems and a ability to communicate effectively with users at all levels. If you have experience in an IT-focused role, that would be great too.



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