Aquatic and Fitness Services Coordinator

3 weeks ago


Girvan, South Ayrshire, United Kingdom Turnberry Resort, Scotland Full time

Position Overview: The Aquatic and Fitness Services Coordinator plays a vital role in ensuring that guests and members receive outstanding service in all areas of the spa operations, adhering to the highest standards of excellence.

Key Responsibilities:

  • Deliver exceptional service to guests and members, aligning with luxury hospitality standards.
  • Drive revenue through effective promotion of personal training sessions and cross-selling opportunities within the Spa & Resort.
  • Oversee the setup and closure of spa facilities, ensuring that all guest amenities are consistently replenished.
  • Maintain vigilant pool coverage, performing lifeguard duties, conducting pool tests, and ensuring cleanliness of the pool and whirlpool areas.
  • Collaborate with technical services to ensure the proper functioning of the pool plant room.
  • Ensure the fitness and spa areas are well-maintained, including cleanliness of equipment and guest supplies.
  • Uphold the cleanliness of the entire spa, with particular attention to changing rooms, restrooms, showers, and relaxation areas.
  • Achieve sales targets as established by the Spa Manager.
  • Encourage guest retention by recommending ongoing fitness programs and promoting additional spa products and services.
  • Work alongside the Fitness Instructor to enhance personal training revenue by suggesting tailored fitness sessions based on individual goals.
  • Provide personal training, gym instruction, and fitness programming for guests and members, regularly monitoring their progress.

Qualifications:

  • Adherence to a strict grooming policy and uniform standards is essential.
  • Previous experience in a spa or leisure environment is required.
  • A fitness qualification is preferred but not mandatory.

Employee Benefits:

  • Subsidized staff accommodation available if needed.
  • Discounted room rates through the Turnberry Friends & Family Rooms Programme.
  • Discounts at Food & Beverage outlets and the Golf Professional Shop.
  • Access to resort facilities, including the Spa, Gym, and Golf amenities.
  • Discounted room rates at all Trump Properties for associates and their families.
  • Uniforms provided, with laundering covered by the company.
  • Employee Assistance Programme offering various support services.
  • Opportunities for ongoing training and development, including first-class hospitality training and apprenticeship programs.


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