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Guest Experience Coordinator

2 months ago

Girvan, South Ayrshire, United Kingdom Turnberry Resort, Scotland Full time

Job Summary:

We are seeking a highly skilled and courteous Guest Services Agent to join our team at Turnberry Resort, Scotland. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Guest Reception: Greet and welcome guests, respond to their inquiries, and resolve any issues or concerns in a prompt and courteous manner.
  • Check-in and Check-out: Process guest arrivals and departures, handle payments, and maintain accurate records.
  • Communication and Complaints: Communicate effectively with guests, record and address complaints, and provide solutions to resolve issues.
  • Daily Functions and Events: Stay informed about daily functions, events, VIP and group arrivals, and ensure guests are aware of these activities.
  • Guest Needs and Requirements: Anticipate and cater to guests' immediate needs, ensuring their stay is comfortable and enjoyable.
  • Payment and Administration: Accurately receive payments from guests for their stay and maintain accurate records.

Requirements:

  • Eligibility: Must be eligible to live and work in the UK.
  • Personality and Skills: Possess a polite and courteous manner, a friendly and welcoming personality, and be proficient in operating IT and online systems.
  • Qualifications: Previous experience in Hospitality is preferred but not essential.

Benefits:

  • Staff Accommodation: Subsidised staff accommodation is available for those who require it.