Customer Service Coordinator
2 days ago
About Us
Places Development is a leading social enterprise that prioritizes people over numbers. We're committed to creating inclusive and thriving communities for our customers and employees.
About the Role
We're seeking a skilled Customer Service Coordinator to support our customers throughout their end-to-end journey. As a key member of our team, you'll investigate customer issues, escalate complaints, and provide exceptional service to ensure the best possible outcome.
Key Responsibilities
- Provide exceptional customer service through various communication channels
- Investigate customer issues and escalate complaints to ensure resolution
- Work collaboratively with internal teams to resolve customer concerns
- Develop and maintain strong relationships with customers
Requirements
- Excellent customer service skills with a strong customer-focused approach
- Ability to keep customers engaged and resolve issues efficiently
- Experience in escalating customer complaints and managing challenging situations
- Knowledge of the new build/construction industry and/or aftercare/new build warranty defects
- Excellent written and verbal communication skills
- Administration experience is essential
- Driving license with a car preferred for site visits
What We Offer
- Competitive salary with annual reviews
- Pension with matched contributions up to 7%
- Excellent holiday package with 35 days annual leave
- Cashback plan for healthcare costs
- Bonus scheme for all colleagues
- Training and development opportunities
- Extra perks including discounts and offers
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