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Customer Service Coordinator

2 months ago

Lancashire, United Kingdom Places Development Full time

About the Role:

We are seeking a highly skilled Customer Service Coordinator to support our customers at Places Development. In this role, you will be responsible for delivering exceptional customer experiences through various communication channels. Your main tasks will include investigating customer issues and escalating complaints to ensure the best possible outcomes for them.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and other communication channels
  • Investigate and resolve customer complaints in a fair and efficient manner
  • Collaborate with internal teams to ensure seamless customer experiences
  • Develop and maintain a deep understanding of customer needs and preferences
  • Stay up-to-date with industry trends and best practices in customer service

Requirements:

  • Proven experience in customer-facing roles with a strong focus on customer satisfaction
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong problem-solving and analytical skills
  • Knowledge of customer service software and systems

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance