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Customer Service Coordinator

2 months ago

Lancashire, United Kingdom LGC Group Full time

About LGC Standards:

We're the UK's National Measurement Institute for chemical and bioanalytical measurements, part of the LGC Group. Our mission is to provide quality assurance tools that make a global impact.

Job Description:

We're seeking a French-speaking Customer Service Expert to join our team in Bury, Manchester. As a key coordinator, you'll manage orders, ensure timely processing, and meet customer requirements.

Key Responsibilities:

  • Accurately process customer orders, ensuring timely entry into the system.
  • Provide assistance and maintain On Time In Full (OTIF) delivery targets.
  • Professionally handle communication with internal and external contacts via various channels.
  • Resolve customer queries and manage Service Cloud Case, ensuring tasks are completed promptly.
  • Run end-of-day check reports and maintain agreed delivery dates in the system.
  • Fluent in French.

Qualifications:

  • Previous experience in administrative and customer service roles.
  • Positive attitude, excellent communication, and organizational skills.
  • Attention to detail and ability to work under pressure.
  • Fluent in French.

About LGC:

LGC is a leading global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments.

Our Values:

  • Passion
  • Curiosity
  • Integrity
  • Brilliance
  • Respect

Equal Opportunities:

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief.