French Speaking Customer Service Representative

2 weeks ago

Lancashire, United Kingdom LGC Group Full time
Job Title: French Speaking Customer Service Executive

We are seeking a highly skilled and fluent French speaker to join our team in a hybrid role, combining office and remote working. As a key player in our customer service team, you will be responsible for ensuring seamless coordination of customer orders across various sectors, contributing to our reputation for outstanding service.

Key Responsibilities:
  • Process and manage customer orders accurately, ensuring timely system entry and on-time delivery.
  • Collaborate closely with internal teams to meet delivery and customer satisfaction targets.
  • Resolve customer queries and manage tasks through Service Cloud Case, maintaining efficient and smooth processes.
  • Ensure orders meet customer purchase order requirements and agreed delivery dates.
  • Run end-of-day reports to maintain up-to-date system information.
  • Liaise with internal teams and external contacts via phone, email, and other communication channels.
Requirements:
  • Fluent in French, with experience in customer service or administrative roles.
  • Strong organizational skills, attention to detail, and ability to work under pressure.
About LGC:

LGC is a leading global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Our high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, valued for their performance, quality, and range.

We are committed to equal opportunities and believe that every job applicant and employee should be valued for their individual talents, regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief.

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