Customer Support Coordinator for Young People

4 weeks ago


Lancashire, United Kingdom Homes Plus Full time

We are seeking a Customer Support Coordinator to join our team in Lancashire to work across our Young Person's Homeless Project. This role involves supporting the continued, safe provision of accommodation for vulnerable customers in our schemes.

As a Customer Support Coordinator, you will work closely with our customers to develop and deliver housing and intensive housing management services to vulnerable people living in temporary dispersed accommodation across the area.

The role will involve working with customers, Group employees, and outside agencies and professionals to deliver a holistic service that is of the highest standard. You will play a key role in signing up new customers to the service and in providing advice and guidance with the welfare/benefit system.

Please note that you will work 36.25 hours per week over a 7-day rota period. This post is subject to a satisfactory disclosure from the Disclosure and Barring Service and all offers of employment are subject to the receipt of two satisfactory references.

The role does include some travel, therefore you must have a full driving licence.

For more information, please download our job profile available on our website.

To be considered for this role, it is essential to have experience working with individuals 16 plus, and it is a requirement to have worked within a customer-facing role, therefore you can offer the best customer service to our customers.

Here at Homes Plus, we are looking for someone who is as spirited as we are, this is an emotive working environment and we need our staff to be positive and supportive. You will have experience working in potentially challenging situations, resilience is a key character trait for this role.

Ideally, you will have local knowledge to share with our customers. Ideally, you will be a confident I.T. user who is a confident communicator that can influence in a positive manner when required.

We are a large, diverse, and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves, and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier, which can include:

  • 27 days holiday + Bank Holidays
  • Pension with matched contributions
  • Training and development
  • Extra perks including huge discounts and offers from shops, cinemas, and much more.


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