Customer Support Coordinator

1 month ago


Lancashire, United Kingdom Homes Plus Full time
About the Role

We are seeking a highly motivated and experienced Customer Support Coordinator to join our team in Lancashire. As a key member of our Young Person's Homeless Project, you will play a vital role in supporting the safe provision of accommodation for vulnerable customers in our schemes.

Key Responsibilities
  • Develop and deliver housing and intensive housing management services to vulnerable people living in temporary dispersed accommodation.
  • Work closely with customers, Group employees, and outside agencies to deliver a holistic service of the highest standard.
  • Sign up new customers to the service and provide advice and guidance on the welfare/benefit system.
  • Maintain the scheme, including carrying out risk assessments and health and safety monitoring.
  • Work closely with the housing management team regarding repairs, voids, and maintenance.
Requirements
  • Experience working with individuals 16 plus.
  • Customer-facing role with excellent communication skills.
  • Ability to work in potentially challenging situations and demonstrate resilience.
  • Local knowledge and the ability to share this with customers.
  • Confident IT user and communicator.
What We Offer
  • 27 days holiday + Bank Holidays.
  • Pension with matched contributions.
  • Training and development opportunities.
  • Extra perks including discounts and offers from shops, cinemas, and more.

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