Customer Service Coordinator

1 month ago


Lancashire, United Kingdom LGC Group Full time

About the Role

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at LGC Group. As a key coordinator, you will be responsible for ensuring seamless order coordination across channels and sectors, delivering exceptional service to our customers.

Key Responsibilities

  • Accurately process customer orders, ensuring timely entry into the system.
  • Provide assistance and maintain On Time In Full (OTIF) delivery targets.
  • Professionally handle communication with internal and external contacts via various channels.
  • Resolve customer queries and manage Service Cloud Case, ensuring tasks are completed promptly.
  • Run end-of-day check reports and maintain agreed delivery dates in the system.

Requirements

  • Previous experience in administrative and customer service roles.
  • Positive attitude, excellent communication, and organizational skills.
  • Attention to detail and ability to work under pressure.
  • Fluent in French.

About LGC Group

LGC Group is a leading global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments.



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