Customer Service Coordinator

2 weeks ago


Lancashire, United Kingdom LGC Group Full time

About LGC Group

LGC Group is a leading global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments.

Our Mission

We are committed to delivering exceptional service to our customers, ensuring seamless order coordination across channels and sectors.

Job Summary

We are seeking a highly skilled and organized Customer Service Coordinator to join our team in the Bury Manchester area. As a key coordinator of customer orders, you will be responsible for managing orders, ensuring timely processing, and meeting customer requirements.

Key Responsibilities

  • Accurately process customer orders, ensuring timely entry into the system.
  • Provide assistance and maintain On Time In Full (OTIF) delivery targets.
  • Professionally handle communication with internal and external contacts via various channels.
  • Resolve customer queries and manage Service Cloud Case, ensuring tasks are completed promptly.
  • Run end-of-day check reports and maintain agreed delivery dates in the system.
  • Fluent in French.

Qualifications

  • Previous experience in administrative and customer service roles.
  • Positive attitude, excellent communication, and organizational skills.
  • Attention to detail and ability to work under pressure.
  • Fluent in French.

About LGC Standards

LGC Standards is a division of LGC Group, leading in manufacturing and providing quality assurance tools, influencing analytical needs in 120+ countries.

Our Values

  • PASSION
  • CURIOSITY
  • INTEGRITY
  • BRILLIANCE
  • RESPECT

Equal Opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief.



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