Customer Service Coordinator
2 weeks ago
About LGC Group
LGC Group is a leading global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments.
Our Mission
We are committed to delivering exceptional service to our customers, ensuring seamless order coordination across channels and sectors.
Job Summary
We are seeking a highly skilled Customer Service Coordinator to join our team. As a key coordinator, you will manage orders, ensure timely processing, and meet customer requirements.
Key Responsibilities
- Accurately process customer orders, ensuring timely entry into the system.
- Provide assistance and maintain On Time In Full (OTIF) delivery targets.
- Professionally handle communication with internal and external contacts via various channels.
- Resolve customer queries and manage Service Cloud Case, ensuring tasks are completed promptly.
- Run end-of-day check reports and maintain agreed delivery dates in the system.
Requirements
- Previous experience in administrative and customer service roles.
- Positive attitude, excellent communication, and organizational skills.
- Attention to detail and ability to work under pressure.
- Fluent in French.
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