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Customer Service Representative
2 months ago
Job Title: Customer Service Advisor Mixed
Job Summary:
Pertemps Leeds Commercial is seeking a highly skilled and customer-focused Customer Service Advisor to join our team. As a key member of our transport control team, you will be responsible for booking and managing transport services for customers in line with contractual obligations and company policies.
Main Responsibilities:
- Customer Service: Respond to all operational customer requirements by booking emergency transport services within pricing agreements for organizations.
- Transport Management: Manage, monitor, and track all transport services in operation using an internal mapping system.
- Issue Resolution: Record and escalate any issues that may affect the safe or timely running of an operation, working within agreed KPIs.
- Communication: Maintain effective communication with Coordinators during the running of all operations to ensure that any required actions are put in place or escalated.
- External Liaison: Liaise with external agencies and organizations as necessary to obtain required information.
- Stand-by Vehicles: Manage the provision of stand-by vehicles and drivers and record any changes.
Key Skills and Qualifications:
- Customer Focus: Customer-focused and committed to giving excellent service delivery.
- Communication Skills: Confident and professional telephone manner and excellent call handling skills.
- Problem-Solving: Ability to work well under pressure and solve complex problems.
- Attention to Detail: High level of attention to detail.
- Geographical Knowledge: Good geographical knowledge.
- Regulatory Knowledge: Familiar with railway and road transport regulations.
- Teamwork: Can-do attitude and ability to work as part of a team.
Working Hours:
The hours currently on offer are as follows: 4 days at 7am – 7pm followed by 4 days off, then 4 nights at 7pm - 7am, 4 days off and then repeat.
Benefits:
- Training and Development: Full training provided.
- Work Environment: Brand new modern office space and location with free onsite parking.
- Travel Benefits: Free train/bus travel pass (upon completing probation).
- Company Benefits: Company share options, life assurance, pension builder, dress down attire, modern kitchen facilities, and a supportive and friendly team environment.
