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Customer Success Manager
2 months ago
Job Title: Relationship Manager, EU
Location: Flexible working arrangements available across Europe, with a preference for the UK.
About Nuvei
In the fast-paced world of payment solutions, businesses seek reliable and strategic partners to foster their growth.
WE ARE NUVEI. As a prominent Canadian fintech firm (Nasdaq: NVEI) (TSX: NVEI), we empower clients globally by enhancing their business operations. Our adaptable, modular technology enables leading enterprises to accept innovative payment methods, provide diverse payout options, and leverage services in card issuing, banking, risk management, and fraud prevention. With a presence in over 200 markets, local acquiring in more than 45 regions, and support for 150 currencies along with 600+ alternative payment methods, Nuvei equips customers and partners with the necessary tools and insights to thrive both locally and internationally through a single integration.
At Nuvei, we embody our core values and excel at addressing complex challenges. Our commitment to continuous improvement and exceptional customer service drives us to seek outstanding talent to join our journey.
Your Mission
The Relationship Manager plays a pivotal role in overseeing a portfolio of e-commerce enterprises, focusing on nurturing and enhancing robust customer relationships. In this vital position, the Relationship Manager serves as Nuvei's representative to several key clients. The primary objectives include acting as a payment consultant on current, emerging, and evolving payment methods while ensuring steady and reliable revenue growth.
Requirements
- A minimum of 5+ years of experience in relationship management or account management, ideally within enterprise software or technology-related sectors.
- Self-driven with the ability to operate independently.
- A genuine curiosity to learn about our industry and our clients.
- Proficient in data analysis and capable of communicating insights to make informed product recommendations in a business context.
- A strong desire for personal and professional growth.
- Experience in the payments industry with Tier 1 partners, whether from another payment provider or the merchant side, is a significant advantage.
Responsibilities
- Serve as the primary contact for the businesses you manage, fostering strong, enduring customer relationships.
- Utilize your knowledge of customers, our offerings, and the industry to proactively present recommendations that facilitate their growth.
- Leverage transactional data to offer insights to clients on enhancing performance across all business facets.
- Collaborate closely with our Product teams to influence new product developments based on customer feedback.
- Identify and secure new opportunities for business expansion within your customer portfolio.
- Act as a central point of contact for various internal functions.
- Travel to meet clients as necessary.
Benefits
- Additional annual leave days awarded quarterly, contingent on the company meeting its targets.
- Private Medical Insurance
Nuvei is an equal-opportunity employer that values collaboration and innovation, committed to fostering a diverse and inclusive workplace. Our team is composed of a wealth of talent, skill, and ambition. We believe that employees thrive when empowered to be their authentic selves. We look forward to welcoming you.
