Store Manager
7 days ago
Job Title: Retail Operations Manager
Company: A.& F.A. Dundee Limited T/A Medicare Pharmacy Group
Job Summary:
We are seeking a highly motivated and experienced Retail Operations Manager to oversee the performance and operations of our retail store. The successful candidate will require previous experience in a retail environment and will be responsible for managing the day-to-day operations of the store, driving sales, maximizing profitability, and ensuring operational excellence.
Main Responsibilities:
- Manage the day-to-day operations of the store, including staffing, inventory management, and customer service.
- Develop and implement strategies to drive sales and maximize profitability.
- Ensure operational excellence by maintaining high standards of customer service, product knowledge, and store appearance.
- Manage and motivate a team of retail staff, providing coaching and training to ensure they have the skills and knowledge to deliver excellent customer service.
- Monitor and control inventory levels, ensuring that stock is accurately recorded and that stock levels are maintained at optimal levels.
- Manage the EPOS system, ensuring that all transactions are accurately recorded and that stock levels are up-to-date.
- Ensure that all customer complaints are properly addressed and that all reasonable steps are taken to resolve the complaint to the satisfaction of the customer.
- Manage the stock control process, including receiving orders into the shop, booking stock into EPOS, and implementing price changes.
- Ensure that all dated stock is checked and rotated correctly, and that MediCare merchandising standards are achieved.
- Implement monthly promotions and ensure that all staff are aware and understand the offers and are aware of opportunities to link sell.
- Ensure that all point of sale is correctly positioned and current, including shelf talkers.
- Ensure that all Head Office emails relating to the shop front are printed and read, understood, and acted upon by all relevant staff.
- Be aware of local competitor pricing and activity and report it to the Retail Area Manager and directly to the relevant head office personnel (Buyers).
- Ensure the product knowledge and customer service training of all retail staff is of the highest standard.
- Participate in the provision of extended hours service, if required.
- Ensure a high standard of cleanliness exists throughout the branch.
- Ensure the on-going motivation, welfare, and safety of all shop staff.
Personal Specification:
- GCSE English & Maths (Grade A-C) or equivalent.
- Right to work in the UK (proof requested).
- Previous experience in a similar role in a retail environment.
- Supervisory/Management experience in a similar role.
- IT literate (Microsoft Office).
- Excellent customer service skills and be well presented.
- Desirable Experience:
- Experience selling (and an understanding of Premium Fragrance in a retail environment).
- Staff training experience.
- Demonstrable leadership skills.
- Relevant training and qualification from a recognised professional body.
- Health & Safety.
Quality of Service:
Patient/customer satisfaction must be at the forefront of your concern, every patient/customer is to be treated as an individual and provided with high quality service in terms of courtesy, kindness, interest, and efficiency.
Confidentiality:
All staff are bound by rules of confidentiality. You must ensure confidentiality of all MediCare policies and statistics.
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