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Store Manager
2 months ago
About the Role
As a Store Manager at Clintons, you will be a seasoned retail professional who shares our passion for delivering exceptional customer experiences. You will take ownership of your store's business performance, leading your team to achieve sales targets while maintaining outstanding customer service standards.
Role Purpose:
As a Store Manager, you will be accountable for the business performance of your store, including sales, profitability, and customer satisfaction. You will also be responsible for the management and development of your store team, ensuring they have the skills and knowledge to deliver exceptional customer service.
Key Responsibilities:
- Drive sales and profitability through effective store operations and team management.
- Set an example and deliver exceptional customer service, ensuring a positive customer experience.
- Promote high visual merchandising standards and maintain store housekeeping standards.
- Plan and manage all aspects of Health & Safety, ensuring compliance with company standards and regulations.
- Manage store stock control, stock count, payroll budgets, and targets.
- Motivate and drive the team to achieve and exceed agreed objectives.
- Work with the District Manager and HR to deal with people issues effectively and in a timely manner.
- Recruit and establish a high-performing team, ensuring they are continually developed.
- Manage and be responsible for all cash handling, banking, and safe procedures, following company standards.
- Manage till operations, including number of open tills, till issuing, cash handling, and variances.
- Monitor competitor activity and take action to ensure maximum footfall and profitability in your store.
- Work with the District Manager to develop a strategic plan to ensure objectives and business goals are met.
- Collaborate with the Loss Prevention team to develop and implement loss prevention controls to prevent internal/external theft and system errors.
- Conduct regular 1-2-1s, reviews, and appraisals with the team, following the performance management policy and procedures.
- Respond to customer questions and complaints, seeking help when needed.
- Take pride in living Clintons' values and instilling them in the team.
- Perform additional duties and projects as assigned by management.
Role Parameters:
- Able to travel to other stores if necessary.
- Direct reports of Assistant Manager, Team Members.
Budget Management:
- Responsibility for Store budget.
Role Working Arrangements:
- 5 out of 7 days.
- Availability to work weekends, early mornings, and late nights.
- Availability to flex hours when workload requires it.
Key Stakeholders:
- Store Team.
- Divisional Manager.
- Central Operations Department.
- HR Department.
Role Essential Skills:
- Strong coaching and development skills to establish a high-performing team.
- Enthusiastic, driven, and motivated.
- Previous line management experience in a retail and customer service environment, with the ability to deal with people issues effectively and in a timely manner.
- Excellent selling techniques, with a proven track record of driving sales and profitability.
- Customer-oriented, with a track record of delivering exceptional customer service.
- Ability to multitask and meet deadlines.
- Strong communication skills.
- Commercial acumen.
