Store Manager
2 days ago
About the Role
We are seeking a highly motivated and experienced Store Manager to join our team at Clintons. As a Store Manager, you will be responsible for leading a team of sales assistants and ensuring the store meets its sales and profitability targets.
Key Responsibilities
- Drive sales and profitability through effective store management and team leadership
- Deliver exceptional customer service and ensure a positive shopping experience for all customers
- Manage and maintain high visual merchandising standards and store housekeeping
- Plan and manage all aspects of Health & Safety in accordance with company standards
- Responsible for store stock control, stock count, store payroll budgets and targets
- Motivate and drive the team to achieve and exceed agreed objectives
- Work with the District Manager and HR to deal with people issues effectively and in a timely manner
- Recruit and establish a high-performing team, ensuring they are continually developed
- Manage and have overall responsibility for all cash handling, banking and safe procedures
- Manage all aspects of till management, including number of open tills, till issuing, cash handling and variances
- Aware of competitor activity and take action to ensure maximum footfall and profitability in the store
- Work with the District Manager to develop a strategic plan on a quarterly basis to ensure objectives and business goals are met
- Work with the Loss Prevention team to develop and implement loss prevention controls to prevent internal/external theft and system errors
- Plan and conduct regular 1-2-1s, reviews and appraisals with the team in accordance with the performance management policy and procedures
- Respond appropriately and timely to all customer questions and complaints, asking for help when needed
- Take pride in living Clintons' values and instilling them in the team
Requirements
- Able to travel to other stores if necessary
- Direct reports of Assistant Manager, Team Members
- Responsibility for Store budget
- Availability to work 5 out of 7 days, weekends, early mornings and late nights, and flexibility to adjust hours when workload requires it
- Key stakeholders: Store Team, Divisional Manager, Central Operations Department, HR Department
Essential Skills
- Strong coaching and development skills to establish a high-performing team
- Enthusiastic, driven and motivated
- Previous line management experience within a retail and customer service environment, with the ability to deal with people issues effectively and in a timely manner
- Excellent selling techniques with a proven track record of driving sales and profitability
- Customer-oriented with a track record of delivering exceptional customer service
- Ability to multitask and meet deadlines
- Strong communication skills
- Commercial acumen
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