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Assistant Manager

2 months ago


Londonderry, United Kingdom Frasers Group Full time

About the Role

Frasers Group is a leading department store group with a rich heritage and a portfolio of over 400 global brands. We are seeking a dynamic and ambitious Assistant Manager to join our team and contribute to our exciting new future.

Key Responsibilities

  • Assist the Store Manager in training, coaching, and developing the team to achieve exceptional performance and customer satisfaction.
  • Support business initiatives and ensure their successful implementation, while maintaining a positive and productive team environment.
  • Take ownership of key areas and be accountable for the store's operations, customer service, budget control, people, and product.
  • Assist with the planning and execution of store operations, including workload planning, team management, and compliance with processes and procedures.
  • Use business communication tools to monitor task completion and meet deadlines.
  • Support with wage controls, payroll issues, and problem-solving.
  • Assist with store daily structure to ensure compliance, customer service, and security standards.
  • Be accountable for controlling wages and the store in the Store Manager's absence.
  • Understand business and customer expectations and motivate the team to deliver an excellent customer experience.
  • Understand product features and benefits and assist with training the team to maximize sales opportunities.
  • Understand assigned KPI targets and support with tracking against these targets, as well as communicating to and motivating the team.
  • Use reports to analyze and support commerciality of key products to impact sales and profitability.
  • Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency.
  • Assist with identifying internal talent and support performance management processes to drive exceptional performance.
  • Support with identifying performance issues and escalate professionally to the Store Manager.
  • Be self-driven in personal development and take on developmental feedback constructively.
  • Understand and promote Frasers Group core values and coach the team to engage with these values.
  • Encourage feedback from the team and be a point of contact between the team and Store Manager.

Requirements

  • Supervisory or management experience working in a fast-paced, high-volume retail environment.
  • Ability to positively impact results in sales, payroll, and stock loss.
  • Proven record of developing talented individuals.
  • Must be able to work well under pressure and to strict deadlines.
  • Committed to supporting the store manager to achieve the highest store standards and customer service.