Assistant Manager
2 days ago
About the Role
Frasers Group is a leading department store group with a rich heritage and a portfolio of over 400 global brands. We are seeking a dynamic and ambitious Assistant Manager to join our team and contribute to our exciting new future.
Key Responsibilities
- Assist the Store Manager in training, coaching, and developing the team to achieve exceptional performance and customer satisfaction.
- Support business initiatives and ensure their successful implementation, while maintaining a positive and productive team environment.
- Take ownership of key areas and be accountable for the store's operations, customer service, budget control, people, and product.
- Assist with the planning and execution of store operations, including workload planning, team management, and compliance with processes and procedures.
- Use business communication tools to monitor task completion and meet deadlines.
- Support with wage controls, payroll issues, and problem-solving.
- Assist with store daily structure to ensure compliance, customer service, and security standards.
- Be accountable for controlling wages and the store in the Store Manager's absence.
- Understand business and customer expectations and motivate the team to deliver an excellent customer experience.
- Understand product features and benefits and assist with training the team to maximize sales opportunities.
- Understand assigned KPI targets and support with tracking against these targets, as well as communicating to and motivating the team.
- Use reports to analyze and support commerciality of key products to impact sales and profitability.
- Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency.
- Assist with identifying internal talent and support performance management processes to drive exceptional performance.
- Support with identifying performance issues and escalate professionally to the Store Manager.
- Be self-driven in personal development and take on developmental feedback constructively.
- Understand and promote Frasers Group core values and coach the team to engage with these values.
- Encourage feedback from the team and be a point of contact between the team and Store Manager.
Requirements
- Supervisory or management experience working in a fast-paced, high-volume retail environment.
- Ability to positively impact results in sales, payroll, and stock loss.
- Proven record of developing talented individuals.
- Must be able to work well under pressure and to strict deadlines.
- Committed to supporting the store manager to achieve the highest store standards and customer service.
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