IDAM Technical Services Lead

3 weeks ago

Manchester, United Kingdom University of Manchester Full time

IDAM Technical Services Lead | Competitive Salary

About the University of Manchester

The University of Manchester boasts a legacy of innovation and societal impact, rooted in its establishment in 1824. As part of this esteemed institution, you will engage with a diverse and global network of professionals dedicated to excellence in research, education, and community service. The University stands as a premier research and teaching establishment, supporting a vast array of IT systems and platforms for over 75,000 stakeholders globally.

About the Role

Situated within the Information Systems and Identity and Access Management (IS and IDAM) division, the IDAM Technical Services Lead will oversee a team of IDAM Analysts and Engineers. This role encompasses resource planning, work scheduling, progress monitoring, incident anticipation, and issue resolution as raised by stakeholders. The primary objectives include delivering a reliable service, swiftly diagnosing and resolving incidents, and continuously enhancing service delivery to maximize value for the University.

IDAM Responsibilities

  • Provide expert guidance on identity and access management technologies and broader IDAM challenges to senior management, IDAM Analysts/Engineers, and external partners.
  • Promote and facilitate the adoption of IDAM industry standards within IT Services and the wider University community. Contribute to the formulation, communication, and execution of IDAM strategies and collaborate with the team to implement and integrate these practices.
  • Lead the planning, development, delivery, and maintenance of IDAM technologies, including the implementation of IDAM tools. Collaborate with other IT teams to achieve shared objectives and manage change delivery for IDAM components.
  • Maintain roadmaps, schedules, and oversee IT maintenance and installation tasks, including significant configuration updates and upgrades. Consult with other IT teams, key business stakeholders, and external vendors as necessary, ensuring compliance with service level agreements.
  • Ensure that procedures and operational practices are effective and up-to-date. Accountable for the identification, documentation, monitoring, and resolution of incidents and problems. Provide relevant status updates and reports to specialists, users, and management.
Person Specification
  • Extensive experience in leading technical teams and fostering a high-performance culture.
  • Strong technical foundation with considerable experience across various technologies, particularly in delivering, developing, and managing IDAM tools.
  • Proven experience in providing technical insights on strategic, large-scale security and/or identity and access management initiatives.
  • Familiarity with IDAM tools and principles (e.g., SSO, federation, MFA, OpenLDAP, Shibboleth, Active Directory, identity lifecycle management, authentication and authorization systems, Open Enterprise Server (OES), netIQ eDirectory, netIQ Identity Manager (IDM), RBAC, PAM, risk-based authentication, access reviews, etc.).
  • Demonstrated ability to effectively collaborate with key stakeholders to understand business and technical needs, manage expectations, and keep them informed of progress.
  • Strong collaboration, influencing, and communication skills, with a passion for promoting technical excellence.
  • Desirable qualifications include ITIL V4, CISM, CISSP.
Salary / Package

This senior position offers a competitive salary based on experience, along with 29 days of annual leave (plus 4 closure days during the holiday season and 8 bank holidays), flexible working arrangements (office presence required at least two days a week), and an attractive pension scheme with substantial employer contributions.

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