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IDAM Technical Services Lead
2 months ago
IDAM Technical Services Lead | Competitive Salary
About the University of ManchesterThe University of Manchester is renowned for its commitment to discovery, social impact, and innovation, a tradition that dates back to 1824. By becoming part of this institution, you will engage with a diverse global community of professionals, students, and alumni dedicated to excellence in research, education, and societal contributions. The University stands as a leading research and educational establishment, supporting a vast array of IT systems and platforms that cater to over 75,000 stakeholders globally.
About the RoleWithin the Information Systems and Identity and Access Management (IS and IDAM) division, the IDAM Technical Services Lead will oversee a team of IDAM Analysts and Engineers. This role entails planning resources, scheduling tasks, monitoring progress against deadlines, preemptively addressing potential incidents, and responding to stakeholder inquiries and requests. The primary objectives include ensuring a stable service, swiftly diagnosing and resolving incidents, and continuously identifying opportunities for service enhancement to deliver greater value to the University.
IDAM Responsibilities
- Provide expert guidance on identity and access management technologies and broader IDAM challenges to senior management, IDAM Analysts/Engineers, and external partners.
- Advocate for and promote the adoption of IDAM industry standards within IT Services and the wider University community. Contribute to the development, communication, and execution of IDAM strategies and collaborate with the team to implement and integrate these practices.
- Direct the planning, development, delivery, and maintenance of IDAM technologies, alongside the implementation of IDAM tools. Collaborate with other IT teams to achieve shared objectives and manage change delivery for IDAM components.
- Maintain project roadmaps, schedules, and oversee IT maintenance and installation activities, including significant configuration changes and upgrades. Engage with other IT teams, key business stakeholders, and external vendors as necessary, ensuring compliance with service level agreements.
- Ensure that procedures and operational practices are effective and up-to-date. Accountable for the identification, documentation, monitoring, and resolution of incidents and problems. Provide relevant status updates and reports to specialists, users, and management.
- Extensive experience in leading technical teams and fostering a high-performance culture.
- Strong technical foundation with significant experience across various technologies, particularly in delivering, developing, and managing IDAM tools.
- Proven experience in providing technical insights on strategic, large-scale security and/or identity and access management initiatives.
- Familiarity with IDAM tools and principles (e.g., SSO, federation, MFA, OpenLDAP, Shibboleth, Active Directory, identity lifecycle management, authentication and authorization systems, Open Enterprise Server (OES), netIQ eDirectory, netIQ Identity Manager (IDM), RBAC, PAM, risk-based authentication, access reviews, etc.).
- Demonstrated ability to collaborate effectively with key stakeholders to understand business and technical requirements, manage expectations, and keep them informed of progress.
- Strong communication, collaboration, and influencing skills, with a passion for promoting technical excellence.
- Desirable qualifications include ITIL V4, CISM, CISSP.
This senior position offers a competitive salary, commensurate with experience, along with 29 days of annual leave (plus additional closure days and bank holidays), flexible working arrangements, and an attractive pension scheme.
