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Technical Services Manager

2 months ago


Manchester, United Kingdom University of Manchester Careers Full time

About the University of Manchester

The University of Manchester is a world-leading research and teaching institution with a rich heritage of discovery, social change, and a pioneering spirit.

We are a truly diverse and global community of staff, students, and alumni, all focused on ensuring that we are recognised for the excellence of our people, research, learning, and innovation, and for the benefits we bring to society.

Our IT systems and platforms serve more than 75,000 stakeholders worldwide, and we are committed to providing a stable and secure service.

About the Role

We are seeking an experienced IDAM Technical Services Manager to lead a team of IDAM Analysts and Engineers within our Information Systems and Identity and Access Management (IS and IDAM) division.

The successful candidate will be responsible for planning resources, scheduling work, monitoring progress against timescales, anticipating and avoiding potential incidents, and responding to issues and requests raised by stakeholders.

Key Objectives

  • Provide a stable service
  • Diagnose and respond quickly to resolve incidents
  • Identify ways to continually improve the service to achieve better value for the University

IDAM Responsibilities

The IDAM Technical Services Manager will be responsible for:

  • Leading a team of IDAM Analysts and Engineers
  • Planning resources and scheduling work
  • Monitoring progress against timescales
  • Anticipating and avoiding potential incidents
  • Responding to issues and requests raised by stakeholders