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IDAM Technical Services Lead
2 months ago
IDAM Technical Services Lead | Competitive Salary
About the University of ManchesterThe University of Manchester boasts a long-standing tradition of innovation and societal impact, rooted in its establishment in 1824. By becoming part of this institution, you will engage with a diverse and global network of professionals, students, and alumni dedicated to excellence in research, education, and community contribution. The University is recognized as a premier research and teaching establishment, providing extensive IT systems and platforms to over 75,000 stakeholders globally.
About the RoleWithin the Information Systems and Identity and Access Management (IS and IDAM) division, the IDAM Technical Services Lead will oversee a team of IDAM Analysts and Engineers. This role entails resource planning, work scheduling, progress monitoring, incident anticipation, and issue resolution for stakeholder requests. The primary objectives include delivering a reliable service, swiftly diagnosing and resolving incidents, and continuously enhancing service quality to maximize value for the University.
IDAM Responsibilities
- Provides expert guidance on identity and access management technologies and broader IDAM challenges to senior management, IDAM Analysts/Engineers, and external partners.
- Advocates for the adoption of IDAM industry standards within IT Services and the broader University context. Contributes to the formulation, communication, and execution of IDAM strategies and collaborates with the team to implement and integrate these practices.
- Directs the planning, development, delivery, and upkeep of IDAM technologies, including the deployment of IDAM tools.
Collaborates with other IT Teams to achieve shared objectives and manages change delivery for IDAM components. - Maintains project roadmaps, schedules, and supervises IT maintenance and installation tasks, including significant configuration updates and upgrades.
Engages with other IT Teams, key business stakeholders, and external vendors as necessary. Ensures compliance with service level agreements (SLAs). - Ensures that operational procedures and practices are effective and up-to-date. Responsible for identifying, documenting, monitoring, and resolving incidents and problems. Provides relevant status updates and reports to specialists, users, and management.
- Extensive experience in leading technical teams and fostering a high-performance culture.
- Strong technical expertise with significant experience across various technologies, particularly in delivering, developing, and managing IDAM tools.
- Proven experience in providing technical insights on strategic, large-scale security and/or identity and access management initiatives.
- Familiarity with IDAM tools and principles (e.g., SSO, federation, MFA, OpenLDAP, Shibboleth, Active Directory, identity lifecycle management, authentication and authorization systems, Open Enterprise Server (OES), netIQ eDirectory, netIQ Identity Manager (IDM), RBAC, PAM, risk-based authentication, access reviews, etc.).
- Demonstrated ability to collaborate effectively with key stakeholders to comprehend business and technical needs, manage expectations, and keep them informed of progress.
- Strong communication, collaboration, and influencing skills, with a passion for promoting technical excellence.
- Desirable qualifications include ITIL V4, CISM, CISSP.
This senior position offers a competitive salary based on experience, along with 29 days of annual leave (plus 4 closure days during the holiday season and 8 bank holidays), flexible working arrangements (office presence required at least two days a week), and an attractive pension scheme with up to 21% employer contributions.
