Automotive Claims Specialist

4 weeks ago


South Shields, South Tyneside, United Kingdom MTrec Technical Full time

Benefits and Perks:
Additional leave options

Company events and gatherings

Pension scheme

Employee discounts

Complimentary parking

Life insurance coverage

On-site parking facilities

Private health insurance

Referral incentives

Flexible working arrangements available post-probation

About MTrec Technical:


MTrec Technical is excited to represent a prestigious client in the automotive sector, seeking a skilled and knowledgeable Automotive Claims Specialist.

This position is ideal for individuals with a background in vehicle maintenance, repair shops, or bodywork environments. If you excel in fast-paced, high-energy settings, we encourage you to consider this opportunity.

Key Responsibilities:
Claims evaluation


Assessing whether the damaged component is covered under the insurance policy and determining if the cause of the damage falls within the policy's terms.

Reviewing parts and labor costs against our internal pricing database.

Negotiating costs with suppliers and/or sourcing alternative estimates.

Engaging in technical discussions with policyholders and repair shops regarding submitted claims.

Instructing independent assessors as necessary.

Drafting technical responses for policyholders and repair shops.

Identifying potential fraud indicators and pursuing investigations as needed.

Establishing, documenting, and overseeing the Claims Assessment process.

Building relationships with a national network of automotive assessors.

Continuously seeking improvements in operational processes, leveraging technology and industry best practices.

This includes proactively suggesting enhancements for optimal IT usage and understanding the customer experience.

Providing insights on industry best practices.


Fostering and enhancing relationships with individual dealerships to ensure competitive pricing while delivering exceptional service to clients, defined as recognizing and facilitating appropriate coverage and executing it clearly and promptly.

Experience in managing feedback loops to enhance customer satisfaction.


Collaborating directly with insurers on complex cases that exceed established authority levels or raise questions regarding coverage.


Candidate Profile:
Preferred background in a workshop, bodyshop, or vehicle repair environment.

Possession of a valid driving license (preferred).

NVQ/C&G Level 3 qualification in mechanical engineering (preferred).

Familiarity with a variety of mechanical and electrical vehicle components.

Ability to manage tasks effectively and prioritize workload.

Understanding of industry standards and protocols.

Strong communication skills.

Confident team player.

Ability to adhere to service level agreements and assist colleagues in managing these.


Willingness to engage with the team and contribute to process improvements where identified.



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